The Hotel Director is responsible for all hotel departments onboard and supervises all "hotel" department heads to ensure company standards and procedures are being upheld, in an effort to maximize guest service and satisfaction. The Hotel Director oversees crew morale onboard and allocates crew cabins. They are directly involved in the maximization of onboard revenues and will monitor and control expenses and requisitions of all hotel departments. The Hotel Director ensures all group functions and our VIP guests are looked after.
The Chief Purser is responsible for the overall operation of the Guest Services on board and manages the Purser …show more content…
Ships’ Nurses - A small team of nurses will assist the Doctor in making a Medical Team. The Nurses deal directly with the guests and assess their condition before being seen by the Doctor. They prescribe over the counter treatments and handle the billing of any medical services provided to the guests.
SHORE EXCURSION MANAGER
Primarily responsible for the promotion, operation and balancing of the shore excursion sales system as well as contacting tour operators to coordinate the tours and tour counts. Responsible to resolve tour complaints and rent snorkel equipment.
INFORMATION SYSTEMS MANAGER
Better known as I/S Manager, this position is responsible for the maintenance of virtually all computer systems onboard. I/S Manager troubleshoots and repairs any problems with the ship's hardware and software.
Responsible for the overall operation of the casino. Ensures all rules and regulations are being adhered to.
Cashiers - Handle money in exchange for casino chips for our guests. They are found in the ‘cage’ of the Casino;
Responsible for the entire operation of the Photo Department, including controlling costs and maximizing revenue. Must adhere to USPH regulations within the photo lab.
Photographers - Responsible for taking photos in all guest settings throughout the ship, developing the photos