To be professionally associated with an esteemed organization with an objective to utilize my education and experience more meaningfully and work towards achieving the goals of the organization.
Experience The Langham Hotel Melbourne, Victoria, Australia 2010 - Current Barista/Bartender (Melba International Buffet) Consistently provided excellent, informed customer service and maintained strong reliable work ethic within the Company. * Learned the International 5-star Hotel Standards of LQA (Leading Quality Assurance) and applied it to customer service on a daily basis. * Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. * Possess effective communications skills, and work well with others at all levels.
Sport Junction Retail, Victoria, Australia 2009-2011 Shop Manager Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills. * Successfully assisted in merchandise selection as well as promoting extra options for products to customers. * In charged of the opening and closing of the shop, which include cash handling, as well as setting window display of products. * Organized roster and supervised staff during shift. * Responsible of stock take within the shop. * Coaching staff to upsell products to exceed daily sales target. * Recognized for delivering quality service and products and for developing loyal customers, resulting in impressive sale. World Entertainment 2007 to 2009 Personal Assistant
Assisted daily side task for manager in order to allow more time for him to finish the prioritized activities.
* Enthusiastically represented company by professionally greeting visitors. * Promptly answered telephone calls to reflect professional corporate image. * Delivered personal attention to customers to ensure high level of satisfaction, to generate repeat clientele, and to encourage word of mouth referrals. * Updated filing system by organizing similar material and using color-coding labels for faster retrieval.
Education William Angliss