Human Resource Analysis Of Airways

Words: 4683
Pages: 19

{draw:frame} {draw:rect} {draw:rect} {draw:rect} {draw:g} {draw:g} {draw:g} Table of Contents {text:bookmark-start} 1. Abstract {text:bookmark-end} The main objective of the project is to evaluate and analyze the Human resource department activities of the national carrier of Cyprus- “Cyprus Airways”, to find the strengths and the weaknesses of the system and to find out how “Cyprus Airways” keeps pace with the competitive environment of the airlines industry. The objective of this assignment is to describe and critically assess the main activities that are carried out by the HR department in Cyprus Airways. Human Resource Management is considered as one of the major factors that differentiates successful and competitive organizations …show more content…
The agreement followed its policy of seeking strategic alliances with major airlines, and demonstrated that Cyprus Airways' operations were perceived to be of a standard comparable with leading European airlines. During the years of the nineties Cyprus Airways has concentrated on improving customer service, reducing costs and on improving its marketing strategy. {text:bookmark-start} 4.2. Vision and Mission {text:bookmark-end} To be dynamic and responsive to change allowing them to compete aggressively in all facets of their business; their service both on ground and in the air will be recognized as caring for the individual. They have as a goal to put customer at the center of everything they do. Also to achieve recognition as an exceptionally caring, hospitable and friendly airline through the provision of outstanding, customer ' oriented service. And this will be achieved by competent staff and providing the necessary climate for positive interpersonal relations and effective team work. {text:bookmark-start} 4.2. Products and Services {text:bookmark-end} As part of the strategic plans to enhance its product, Cyprus Airways decided on improving