Human Resource Management
September 5th, 2010 Comprehensive Case: “Muffler Magic”
Muffler Magic is a fast growing chain of 25 automobile service centers in Nevada. Originally started 20 years ago as a muffler repair shop by Ronald Brown, the chain expanded rapidly to new locations, and as it did so Muffler Magic also expanded the service it provided, from replacement to oil changes, brake jobs, and engine repair. Today, one can bring an automobile to a Muffler Magic shop for basically any type of service, from tires to mufflers to engine repair.
Auto Service is a tough business, The shop owner is basically dependent upon the quality of …show more content…
The second questions will determine how well the interviewee handles being under pressure. You want people who can function well when things get confusing or difficult. The hiring manager will ask a question like, “Tell me about a stressful situation that occurred repeatedly on your last job and how you handled it”? Again, the important thing here is how quickly, directly, and completely they answer the question.
The third question is the most important attribute, you need someone who will fit with the team and be a productive member, someone who will add to the team and not be a distraction. You are looking for the best fit. In addition to personality,