Effective Listening Skills
ENGL203-1304A-03: Professional Speech Communications
Colorado Technical University
Professor Marilu Marcillo
Phase 1 Assignment
By: Kevin Clarke
Monday, October 20, 2014
Effective Listening Skills
Introduction
I. To we are here to talk about effective listening skills, what this does is allow employees, supervisors, managers, co-workers and CEO to understand what each other is talking about.
II. As hard as it is to listen effectively, it is still vitally important. Take a look at these additional statistics from the International Listening Association:
1. Immediately after we listen to someone, we only recall about 50% of what they said.
2. Long-term, we only remember 20% of what we hear.
3. More than 35 business studies indicate that listening is a top skill needed for success in business (Harris, 2006).
Body
III. Good listening skills make workers more productive.
a. better understand assignments and what is expected of you
b. build rapport with co-workers, bosses, and clients; show support
c. work better in a team-based environment
d. resolve problems with customers, co-workers, and bosses;
e. answer questions (McKay, 2013)
IV. Things to keep in mind to build effective listening skills
a. Look the speaker in the eye
i. While you may in fact be able to listen while looking down at the floor, doing so may imply that you are not.
b. Encourage the speaker with
