Submitted By anandpatel1983
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Pages: 10

NVQ Advice and Guidance Level 2, 3 and 4

Health and Safety


Organisation- Learndirect’s policy in regards to the Health and Safety at Work Act 1974 is to reduce the number of occupational accidents and illnesses and in due course to achieve an accident free work place and learning provider/centre.

In regards to the organisations Management role of Health and Safety at Work Regulations 1992 is to ensure a healthy and safe working environment. This is implemented by regularly undertaking PAT tests on work machinery and electronic equipment. As well as this risk assessments (via checklist process) and quality control checks are carried out 4 times a year.

Senior management- Their responsibilities in regards to the Health and Safety at Work Act 1974 are to make sure that any risks are addressed before, during and after the risk assessment. This is done instantly and suitably. Bad and threatening behaviour and attitude will be assessed and implemented immediately to lesser the number of occasions and to ultimately ensure the health, safety and well being of staff is maintained throughout.

A mentioned before, all equipment must be in correct working order to ensure any unfortunate mishaps. It is also the responsibility of senior management that employees are working in a clean and safe environment and that the facilities and site are a fitting working environment.

My responsibilities and colleagues- my responsibilities to the Health and Safety at Work Act 1974 is to take sensible care for our own health safety, report any incidents regarding clients or employees maintain the health and safety of other people who could be affected by our instances. My colleagues have the same responsibilities, as they must ensure that the same procedures are carried out in the same manner.


The Health and Safety Policy in regards to my clients and myself is to be aware of my surroundings when dealing with the students. If anything should happen, then I must report it to the senior level managers and record the incident. We are committed to make sure that all clients are made conscious of our Health and Safety Policy, Equal Opportunities Policy, Code of Conduct, Grievance and Disciplinary Procedures whilst they are enrolled with our centre. This is carried out in the induction process.


All Health and Safety issues which may affect me is reported to the centre manager or the manager/landlord of the building/site, e.g. trailing wires in the office, no heating or electricity, toilet issues i.e. over flooding toilets. All of these are recorded in a health and safety book which is visible for all staff to see and access


The Learndirect centre commits to providing a safe environment for staff and clients through health and safety check, equipment checks, site checks, and other checks needed to ensure a safe environment. As I also mentioned above that we undertake an induction process in which we explain all of our procedures, regulations and policies that may affect members of staff and/or clients.


The main factors that might “get in the way” of the client feeling safe in the interview environment could trigger language barriers, due to the fact that the learners may not be able to communicate their point across affectively as they will need to me to understand what they and I am saying. I also other distractions such as noise could cause their communication to be ineffective and not understandable, thus not getting their message across. In terms of safety in an interviewing environment the main instances that may cause concern is threatening behaviour and insulting language


- I have felt a potential risk and personal safety issue while interviewing a client when I was conducting the interview on a 1 to 1 basis in a remote room, as the client did not want to talk in front of other people. He had explained to me that he had been in prison for over 20 years