In this assignment, I will reflect an incident happened during my clinical placement to develop my communication skills not just theoretically but in practical facing real life environment. There is a lot of factors that may influence nursing practice. In this essay, I will discuss the importance of communication in developing nurse-patient relationship. Communication in nursing as stated by Sheldon (2004) was, "Many definitions describe [communication] as a transfer of information between a source and a receiver. In nursing, communication is a sharing of health-related information between a patient and a nurse, with both participants as sources and …show more content…
Like Crellin.K (1998) said in her 11 Ways To Built Rapport article, "Taking time to establish a rapport with them can help them cope and improve their willingness in cooperate with the treatment". I was shocked and stood near her as she can't stand with her abdominal pain. There is limited skills that I can do to help Ms.A during that time as I am still new in the environment. I were taught to ask Ms.A condition and asisst her to calm down by communicating with her.
In my evaluation, I feel that I did the right thing to attend Mrs.A and help the qualified nurses dong their task by communicating and be an empathic listener (emphatic listener is a way of listening and responding to another person that improves mutual understanding and trust, Richard.S 2003) and active listener so that she feels safe and know that someone care about her other than her family. As said by Richard Salem(2003), Emphatic listening will build trust and respects and creates safe environment that is conducive to collaborative problem solving. So, these control her emotionally to make her to calm down and get back to her stable condition. The doctor who attend her indirectly taught me how to make Ms.A to calm down, by facing a challenging speaker who was in pain. The key to active listening is relaxed attention - to listen with my whole body by using verbal and non-verbal skill like facing the speaker(patient) and maintaining eye contact with them (University of