You will need to provide a Proof of Ownership for the gadget. A Proof of Ownership is a till receipt, despatch note or similar documentation provided at point of sale, that details the gadget and its serial number, and confirms that you own or are responsible for the gadget.
ACCESSORIES INFORMATION - If you are claiming for accessories that were damaged at the same time as your gadget, please provide the details on a separate sheet of paper. Please enclose a Proof of Ownership for the accessories listed.
Please check that all sections of the form have been completed. We may need to contact you if information is missing or unclear so please include a contact number on the form to avoid any delays in processing your claim.
Please return your claim form, excess payment details and any supporting paperwork to the address below. We recommend that you keep a photocopy of any paperwork that you send to us. Please write your claim number and name on any supporting paperwork you send to us.
Lifestyle Services Group Limited
PO Box 98
What will happen next?
Once your claim form has been received, we will aim to assess your claim within 1 working day.
If your claim is accepted, we will contact you to arrange for your damaged gadget to be sent for repair. When your gadget has been received at the repair centre we will spend a maximum of 5 working days repairing it. Your repaired gadget will then be despatched by courier and will need to be signed for. If you are not at the requested delivery address to sign for the parcel, the courier will leave a card informing you where you can collect if from. If your gadget cannot be repaired we will attempt to replace it with the same make and model. We will send this out to you by courier which will need to be signed for. If your gadget is not available, and we need to discuss the settlement of your claim, we will contact you within 2 working days of receiving notification from the repair centre that the gadget cannot be repaired.
Your insurance policy will replace your gadget with one of similar specification and quality which may be from refurbished stock. If suitable stock is not available then we may provide you with a cash settlement based on the current market value of your gadget.
To track the progress of your claim online, log onto barclays.lifestylegroup.co.uk/.
We will keep you updated
Where possible, we will update you on the progress of your claim by e-mail.
If you have any queries, you will find our contact details on the ‘Contact Us’ page.
Claim Check List
Before you return your claim paperwork, please ensure you have completed the following actions to prevent a delay to your claim. If you need to, you can provide further information on additional sheets of paper (please remember to include your claim ID).
Provided a daytime contact telephone number and email address on the claim form.
Checked the form to ensure that the details of the gadget you are claiming for are correct.
Kept hold of your gadget - do not send it with your claim form. We'll be in touch to let you know where to send it.
Provided valid payment details for the policy excess – you can pay by debit/credit card, cheque or postal order. Cheques and postal orders should be made payable to Lifestyle Services Group Limited.
Please note - we do not accept American Express or Diner's Club cards. Please do not send cash.
Signed and dated the claim form, and included any supporting documentation.
Please note – only the policy holder can sign the declaration on the form.
Mr PRINCE AKPOTOR
44B HARE STREET
19 Mar 2015
Please complete in black ink only
Damage Claim Form
Your daytime telephone number
Other contact number
Item(s) your claiming for