In general, human beings like to live with other human beings. Most of us are sociable creatures who want to reach out to other people around us, very few humans lead completely solitary lives.
People also communicate for specific reasons, in order to express emotions such as:
2, Explain how effective communication affects all aspects of you work
In my job I need to communicate with people all the time. First and foremost is the person i am supporting, but there are also their family and friends, who are likely to be involved in the support plan. I will also have to communicate with colleagues and with other professionals.
The way in which i communicate will be very different depending on the person with who i am communicating and the purpose of the communication. Different approaches to communicate the same information are appropriate for different people.
3, Explain why it is important to observe an individuals reaction when communicating with them
All communication has an affect on the person you are communicating with, it is a two – way process called an interaction, and it is important that you watch the affects so that any problems can be identified and dealt with.
Any relationship comes about through communication. In order to be effective in providing care and support, you must learn to be a good communicator. But communication is about much more than talking to people. People communicate through:
You will have to know how to recognise what is being communicated to you, and be able to communicate with others without always having to use words.
4, Identify barriers to effective communication
Not all communication is straight forward - on many occasions there are barriers to overcome before any affective communication take place, some of the barriers are:
Not giving people proper space and time to speak
Noisy or crowded space
Sitting too far away or invading personal space
Poor or unwelcoming body language
5, Describe how people from different backgrounds may use or interpret communication methods in different ways
Communication is about much more than words being exchanged between two people – it is influenced by a great many factors. Peoples backgrounds, what they believe in and the culture in which they live has a significant effect on communication.
Culture is about more than language – it is about the way that people live, think and relate to each other.
It is also important that you always communicate at a language level that people are likely to understand, but do not find patronising. Everyone has the right to be spoken to as an adult and not to be talked down to.
Talking to carers over someone’s head is infuriating and insulting to the person – commonly known as “Does he take sugar?” attitude.
6, Explain the term confidentiality
Confidentiality means not sharing information about someone without their knowledge and agreement and ensuring that written and electronic information cannot be accessed or read by people who have no reason to see it. Confidentiality is important because:
People may not trust a support worker who does not keep information confidential.
People mat not feel valued or able to keep their self – esteem if their private details are shared with others.
Peoples safety may be put at risk if details of their property and habits are shared publicly
A professional service that maintains respect for people must keep private information confidential. There are legal requirements under the Data protection act 1998
7, Describe situations where information