ISO 9000 The International Organization for Standardization (ISO) 9000 is one of the most widely recognized in the world ISO 9000 certified organizations have met the guidelines that help to establish, maintain, and improve a quality management system. The standards are process oriented and require evidence of outcome achievement. ISO 9000 is a quality management standard that presents guidelines intended to increase business efficiency and customer satisfaction. The goal of ISO 9000 is to embed a quality management system within an organization, increasing productivity, reducing unnecessary costs, and ensuring quality of processes and products (PJR 2013). ISO 9000 makes the customer its focus by eight principles: (1) customer focus, (2) good leadership, (3) involvement of people, (4) process approach to quality management, (5) management system approach, (6) continual improvement, (7) factual approach to decision making, (8) supplier relationships.
1. Customer focus- by understanding and responding to the needs of customers, an organization can correctly target key demographics and therefore increase revenue by delivering the products and services that the customer is looking for.
2. Good leadership- by using good leaders whose goal is to motivate everyone working on the project; successful leaders will minimize miscommunication within and between departments.
3. Involvement of people- this is critical to success. This substance will lead to a personal investment in a project and create motivated, committed workers. If people have a vested interest in performance, they will be eager to participate in the continual improvement.
4. Process approaches to quality management- best results are achieved when activated and resources are managed together. This process approach to quality management can lower costs through the effective use of resources.
5. Management system approach- the combing of management groups can result in efficient and effective management systems. They can aid each other to achieve improved productivity.
6. Continual improvement- increased performance can increase profits and gain an advantage over competitors. A company dedicated to continual improvement, improvement actives will be aligned, leading to faster and more efficient development.
7. Factual approach to decision making- as companies make