1 Case Overview
J-Trading, the US based arm of a Japanese keiretsu (group of enterprises), is a large enterprise which specialize in commodity trading in East and North America. Originally called JICO, J-Trading has become successful through operations such as acquiring foreign raw materials, importing technology, associations with foreign banks and investors, and manufacturing. With a staff of 350 employees, half being Japanese rotational staff – J-Trading was able to maneuver past crisis situations such as the dot com crash and 9/11 but the company was never really the same since (staff cuts and cost awareness).
In addition, the enterprise has experienced problems with their information …show more content…
A conflict of interest is clearly evident but the correct decision, which was made, was to go ahead with DR Solutions who were more than capable to meet the needs of J-Trading.
2.2.2 PC Helpdesk
Due to the high volume of calls per month and bilingual requirement, J-Trading found it extremely difficult to procure a vendor to outsource their helpdesk services. Their search landed them two companies to choose from: Outsourcing Solutions and CMPI. On one hand, Outsourcing Solutions offered J-Trading an industry leading outsourcing service. Their