Noram Canada Ltd. sells compressed gases through sales representatives who are supervised by an area supervisor. With the recession hitting hard, sales representatives cannot afford to lose their customers to other compressed gas suppliers who are eager to grab new clients.
Jim a sales representative of Norman Canada has been having a difficult time. Customers knowing the market is in their favour demand for discounts and shorter delivery times. Jim, has had to have expedited delivery to meet a deadline and offer discounts which reduce his commission. Expedited deliveries delays the shipments of other clients and discounts are not smiled upon by Noram management except in cases of huge orders.
Jim is currently worried about a …show more content…
Role Relationship and Conflict: Mullins (2005) explains how role ambiguity and conflict can lead to stress which affects communication, performance and effectiveness at work, as well as health. He explains that the demand from management for increase competitiveness increases pressure on the worker and his effectiveness. Also if there is a conflict in the requirements of the customers and the requirements of the company, the employee might be required to perform