Job Roles and Responsibilities at Starbucks Essay

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Pages: 13

Job roles & responsibilities at Starbucks

This is to make sure that specific members of staff are aware of and understand their job roles and what responsibilities they have to take on.

For a Manager at Starbucks:
Managers are there to bring out the very best in employees, maximising their potential. A manager should be an exemplary role model. It is a manager’s job, in any organisation or business, to understand each of their staff member’s strengths and weaknesses. It is very important for a manager to mainly concentrate on the good points of their employees at Starbucks, rather than the bad- and this makes them more successful than to any managers who look at faults in their employees in other businesses.

Managers do indeed
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A manager needs to organise coaching and mentoring for on-the-job training as it is vital for employees. The coaching method of training involves regular informal meetings between the manager and the employee. Here they discuss the employee’s performance, allowing the manager to identify the strengths and weaknesses in the employee’s performance at work. As for mentoring, an employee is allocated a mentor who discusses and teacher the employee from their own personal experience and knowledge.

An example of on-the-job training for a manager would be talking to customers and sorting problems or issues that occur. If there are problems with customers, they usually ask for the manager, so the manager must be ready to take on such responsibility.

Advantages of on-the-job training:

• It is easy to organise
• Inexpensive to an extent
• Relates to the job
• Meets the needs

Disadvantages of on-the-job training:

• Disruptive in the working environment
• Relies on the trainer having specialist skills and experience

Off-the-job Training

Off-the-job training is when an employee is sent away from the working environment to be trained and developed by specialists and different activities. Placement and simulation are methods of off-the-job training. Managers must also go on off-the-job training even though they are of a high status; they still need training and development. Placements method of training is when an