Keefer Case Summary

Words: 543
Pages: 3
Open Document
Introduction

The case, Keefer Restaurants Inc. (Tucker, 2009), illustrates how customer-initiated aggression relates to sections of the Saskatchewan Employment Act (SEA) and the Occupational Health and Safety Regulations, 1996 (OHS), what is required from Keefer Restaurants Inc. (Keefer) to become compliant with SEA and OHS, and how to prevent customer-initiated violence and harassment.
SEA and OHS Sections and Compliance Harassment is inappropriate conduct or a behavior that adversely affects workers psychologically or physically through humiliation or intimidation (s. 3-1 (l)(i)(B) SEA). Section 36(1-2) OHS explains an employer is required to develop a harassment policy, implement the policy and have a copy available. Keefer is required …show more content…
Keefer should provide training to new and current employees to provide employees the ability to handle aggressive customers.
3) There should be no customer violence or harassment policies in place. This allows employees to feel safe, as they are able to refuse service for aggressive customers and enforce proper treatment. This demonstrates that the employees are valued as much as the customers.
4) Keefer should have a supervisor or manager available at all times. Whether onsite or standby on the phone, this ensures sufficient supervision (s.17(a) OHS & s.3-8 (f)(ii) SEA). If supervisors cannot assist staff members when necessary, supervision is not considered sufficient.
5) Keefer should create an OHS committee to encourage employee involvement with violence and harassment incidents and procedures. A safety committee was not mentioned, and therefore it has been assumed one does not exist. Employees can review how other handle situations, provide suggestions for improving violence processes, and develop employee-based preventative plans. This increases employee engagement, as they are able to voice their concerns, and provide personal experience with violent situations to
Show More

Related Documents: Keefer Case Summary

Lipid Prac Report Essay

typing methods Part 1: Part 2: Multicenter evaluation of arbitrarily primed PCR for typing of Staphylococcus Bureus strains Food-initiated outbreak of methicillin-resistant Staphylococcus aureus analyzed by pheno- and genotyping 91 109 Summary and conclusions 127 Publications 135 Curriculum vitae 138 INTRODUCTION 4 INTRODUCTION environment. Strains which cause outbreaks in hospitals are often resistent against commonly used antimicrobial agents, e.g. Jj-Iactams…

Words 4766 - Pages 20

Communication as a Cross-Cultural Challenge for International Management Essay

COMMUNICATION AS A CROSS-­‐CULTURAL CHALLENGE FOR INTERNATIONAL MANAGEMENT A CASE STUDY OF GINA TRICOT Paper within: Bachelor Thesis in Business Administration Authors: Tutor: Frida Mordenfeld Sandra Johansson Pamela Hinojosa Giron Zehra Sayed 881201-­‐5520…

Words 18350 - Pages 74