549 Avenue A Apt. 215 email@example.com
Bayonne, New Jersey Cell No. (201) 253-7249 ______________________________________________________________________________________________ Dedicated customer service experience; consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Promoted while working at McDonald’s for 4 years to shift supervisor and trained new employees in all daily operations of fast-food restaurant.
Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies. ______________________________________________________________________________________________
Areas of Expertise
Customer Service Management Customer Satisfaction Enhancement Team-building & Training
Complaint Handling & Resolution Front-End Supervision Cost-Reduction Strategies
Retail Operations Management Sales & Margin Improvement Order Fulfillment ______________________________________________________________________________________________
Uncommon Goods - Warehouse Associate 10/2012-01/2013
(Inventory & Transaction Control) * Fixed orders that failed to be shipped out due to the order not being correct. * Check inventory daily for count or any common customer complains.
M2W - Independent Contractor Brand Ambassador 12/2011-06/2012 * Worked different sporting events promoting for Metro PCS.
Castillo Distributions - Warehouse Associate 03/2010-06/2011 * Gathered up of supplies for customer’s orders. * Unloaded of truck orders and organized of stock. * Ensured the swift resolution of customer issues to preserve customer loyalty. * Maintained records of contacts, accounts, and orders. * Obtained customer information such as name, address, and payment method, and entered orders into computers.
D & L Rail Services - Vehicle Handler 09/2007-12/2009 * Responsible for loading and unloading new shipment of cars off trains. * Reduced staff turnover by 15% in 2008, benchmarking a record-setting improvement in staff retention due to the success of employee-development.