4.5 Quarter Credit Hours
This course explores the administrative activities of a medical office. Emphasis is placed on the roles of the healthcare team, effective communication skills, and medical record management. Legal, ethical, and cultural aspects of healthcare are also introduced.
Upon successful completion of this course, the student will be able to:
Describe the administrative duties of the medical assistant and the roles of the healthcare team.
Perform clerical and operational functions using the correct administrative procedure.
Demonstrate effective communication using principles of the communication process.
Describe the legal and ethical requirements for proper medical record management.
Analyze the hereditary, cultural, and environmental influences on behavior within healthcare administration.
McGraw-Hill PrimeSUITE with eBook embedded on website:
Shanholtzer, M. B. (2014). Integrated electronic health records: A worktext for Greenway Medical Technologies' PRIMESUITE (2nd ed.). New York: McGraw-Hill Education.
Use the Library/Resource Center to complete course assignments that require a book, periodical, journal, and/or internet research. Additional resources are located in the Course Resources folder in the classroom.
This course shall consist of 35 hours of lecture and 20 hours of lab.
Law and ethics
Verbal and nonverbal communication
Medical records management
Electronic health records
Open and closing clinic
Hereditary, cultural, and environmental influences
Interpersonal skills and human behavior
The following criteria will be used to determine the student’s grade for the course:
Blended AH & Trades
Lab (Hands-on Skills Assessment)
In addition to attendance in all courses, students will be required to complete out-of-class assignments. These assignments include but are not limited to reading, exercises and problem solving, projects, research, papers, and presentations. A student can anticipate out-of-class activities that equal about two (2) hours for every one (1) hour of lecture.
Out-of-class assignments such as papers, projects and presentations and sometimes exercises and problem solving will be graded and included in the final evaluation of a student’s grade in a course.
Evaluation of student achievement will be based on meeting the objectives for each course. At the beginning of each course, the instructor will provide students with a syllabus identifying the objectives and grade determination criteria. Instructors base assessment on assignments, tests and quizzes, discussion questions, homework, and course participation.
The standard scale of A to F and P are considered earned grades. Official grades are issued at the completion of each module. Students who wish to dispute a grade must complete the process within the first two weeks of the following module (see Change of Grade). All grades are considered final 30 days after the end of the module.
Min. Passing Grade
0 - 59.4
The week starts