Essay on Manage Quality Customer Service

Words: 2327
Pages: 10

Manage quality customer service
Assessment Activity 1
Develop and document, on behalf of an organization for which you do or might work, a detailed process whereby it will possible to investigate, identify, assess and include the needs of customers in planning processes.
Private Schooling
The first process is investigating why Parents would choose Private Schooling for their child/ren.
The School would investigate the following. Investigate the needs of families in the local area. This does change depending on different areas. For example the fees and how much people in the local community are willing to pay and also see what the other schools in the area are charging.
Look at the numbers of students in each class
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You have been asked to explain to employees that you supervise what a business plan is and why it is important to have a business plan that focuses on customer service. Write a transcript of what you would say to them.
A business plan is a formal statement of a set of business goals, the reasons why they are believed attainable, and the plan for reaching those goals. It may also contain background information about the organization, customer or team attempting to reach those goals.
The planning process produces a number of benefits for your business and customer service. The process: * forces an early consideration of essential goals and policies * helps challenge old ideas and create a climate for new initiatives that may help with customer service and growth for the business * gives you a clear focus on what needs to be achieved * enables problems to be recognised that call for external sources of information and assistance * increases objectivity * prevents the business viewing the future in ways the facts do not support * increases the business personal motivation and that of your employees which will help with customer service. * enables the capital requirements of growth to be determined in advance * provides feedback of information and periodic reappraisal against established objectives and performance standards.
Having a business plan help employees and managers see day to day goals and objective