Management: Sociology and Formal Communication Channels Essay

Submitted By simetra101
Words: 977
Pages: 4

.Team | Small group with complementary skills who hold themselves mutually accountable for common purpose, goals, and approach | Team viability |
Team members satisfied and willing to contribute | Trust | Reciprocal faith in others’ intentions and behavior | Propensity to trust

| A personality trait involving one’s general willingness to trust others | Credibility | Being believable through integrity, intent, capabilities and results | Cohesiveness | A sense of “we-ness” helps group stick together | Socio-emotional Cohesiveness | A sense of togetherness based on emotional satisfaction | Instrumental Cohesiveness |
Sense of togetherness based on mutual dependency needed to get the job done | Virtual team |
Information technology allows group members in different locations to conduct business | Self-managed teams | Groups of employees granted administrative oversight for their work

| Cross-functionalism | Team made up of technical specialists from different areas.

| Team building | Experiential learning aimed at better internal functioning of groups | Conflict | One party perceives its interests are being opposed or set back by another party

| Functional conflict | Serves organization’s interests | Dysfunctional conflict | Threatens organization’s interests | Personality conflict | Interpersonal opposition driven by personal dislike or disagreement

| Day of contemplation | A one-time-only day off with pay to allow a problem employee to recommit to the organization’s values and mission | Programmed conflict | Encourages different opinions without protecting managements personal feelings | Devils advocacy | Assigning someone the role of critic | Dialectic method | Fostering a debate of opposing viewpoints to better understand an issue | Conflict triangle | Conflicting parties involve a third person rather than dealing directly with each other | Alternative dispute resolution | Avoiding costly lawsuits by resolving conflicts informally or through mediation or arbitration | Negotiation | Give-and-take process between conflicting interdependent parties

| Communication | Interpersonal exchange of information and understanding | Perceptual model of communication | Process in which receivers create their own meaning |
Noise | Interference with the transmission and understanding of a message

| Personal barriers | Any individual attribute that hinders communication |
Semantics | The study of words

| Jargon | Language or terminology that is specific to a particular profession, group, or company |

Communication competence | Ability to communicate effectively in specific situations

| Listening | Actively decoding and interpreting verbal messages |
Linguistic style | A person’s typical speaking pattern

| Genderflex | Temporarily using communication behaviors typical of the other gender |
Formal communication channels | Follow the chain of command or organizational structure

| Informal communication channels | Do not follow the chain of command of organizational structure |
Grapevine | Unofficial communication system of the informal organization | Liaison individuals | Those who consistently pass along grapevine information to others

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Organizations moles | Those who use the grapevine to enhance their power and status

| Management by walking around | Managers walk around and informally talk to people from all areas and levels | Media richness | Capacity of a communication medium to convey information and promote understanding | Telecommuting/ Teleworking | Doing work generally performed in the office at home or in other convenient locations using advanced communication technologies |
Mutuality of interest | Balancing individual and organizational interests through win-win cooperation

| Social power | Ability to get things done with human