As shown in SciMat’s organization chart, they were in a hybrid structure with three merged product groups and additional support functions such as Research and Development and Finance. While individual product groups allowed units to adapt to a changing marketplace more quickly, it was difficult for SciMat to coordinate across product lines and create in depth technical expertise. The structure required the leaders of each product group to have a great depth and wide range of experiences, which is one reason Jenkins hired in Harper and Knight. He didn’t have the time or the in depth expertise needed to personally fill the role of the Group VP, Peripheral Vascular, even if only temporarily. What Jenkins should’ve realized, is that while bringing in an experienced executive like Harper would likely offer more leadership, support and direction to help the SciMat / Biometra in the short term, they are in need of a more significant structural change to support growth over the long term.
In order to support growth into the future, SciMat should take on a matrix like organizational structure to better leverage cross collaboration, especially since qualified workers within the medical devices space is currently sparse. Under this structure, functional groups such as operations, clinical training, sales and product launches, could support the product groups. It’s under this structure that Biometra would’ve had significantly more support across all its key problem areas such as the outsourced operations, bringing on KOLs and other issues that comes along with launching a new product.
With the amount of internal conflict as well as slow and poor decision making quality, it is clear Biometra’s organizational structure needs some tweaking, but the current functional structure has a great deal of benefits I would want to maintain. First, there isn’t a need for support across multiple products, since they only make one type of catheter. Second, each function has specified goals with minimal overlap and if each of those are achieved, the product launch will be successful -- operations needs to ensure quality and production capacity, Sales and Marketing need to ensure enough doctors are using the product, Regulatory…