Medical Field Observation Paper

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It’s normal to go to the clinic and just “go through the motions” only concerned about being seen for the issue, not paying much attention to anything. Going to the clinic and observing customer service really gave me a chance to look at the customer side, not just the patient side. I observed some great things, and experienced some not so great things. This will help me to not only help clinic’s know the issues (or great things!) and let them know about them, but also provide better customer service in my scope of practice when I get into the medical field.
First impressions are very important. It is said that you form opinions based on first impressions within the first five seconds. Having a clean, well lit lobby area is a suitable example of good customer service. Imagine walking into a healthcare setting where people go to get better, and having the floors dirty, dim lighting, and soiled counters. You more than likely wouldn’t feel very confident in the clinic’s ability to treat …show more content…
I was pleased that I didn’t have any complaints, and everything seemed to be going fine. I ran into an issue when I was in the waiting room for over an hour and a half. Luckily, I had my Mom there with me so it wasn’t too terrible waiting. I ended up going up to the receptionist desk twice to ask about my appointment. The first time, they said they would check and I never heard anything back. When I went up the second time, she apologized and went to check on the doctor. Unfortunately there was an emergency my Doctor had to attend to. They gave me the option of rescheduling or seeing another Doctor. If there was an emergency and the Doctor couldn’t get to their scheduled appointments, they should have told me at check in, or told me as soon as they found out if I had already checked in. This would have avoided me waiting over an hour and a half before coming to a solution. I ended up seeing another doctor, and the service was
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