Mgt543 Paper Exam

Submitted By pakibouy
Words: 625
Pages: 3

Chapter 1

A company’s ability to maintain and gain market share in its industry

Policies, practices, and systems that influence employees behavior, attitudes, and performance

Shared Service Model
A way to organize the HR function that includes centers of expertise, service centers and business partners.

Giving employees online access to HR information

The practice of having another company provide services

Evidence-Based HR
Demonstrating that human resource practices have a positive influence on the company’s bottom line or key stakeholders

HR or Workforce analytics
The practice of using data from HR databases and other data sources to make evidence based human resource decisions

The ability of a company to survive in a dynamic competitive environment. Based on an approach to organizational decision making that considers company’s ability to make a profit without sacrificing the resources of its employees, the community or the environment.

The various interest groups who have relationships with, and consequently, whose interests are tied to the organization.

Intangible Assets
A type of company asset including human capital, customer capital, social capital, and intellectia capital

Knowledge Workers
Employees who own the intellectual means of producing a product or service

Giving employees responsibility and authority to make decisions

Learning Organization
Employees are continually trying to learn new things

Psychological Contract
Expectations of employee contributions and what the company will provide in return

Employee Engagement
The degree to which employees are fully involved in their work and the strength of their job and company commitment

Talent Management
A systematic planned strategic effort by a company to attract, retain, develop, and motivate highly skilled employees and managers

Alternative Work Arrangements
Independent contractors, one-call workers, temporary workers, and contract company workers who are not employed full-time by the company

Balanced Scorecard
A means of performance measurement that gives managers a chance to look at their company from the perspectives of internal and external customers, employees, and shareholders

Total Quality Management
A cooperative form of doing business that relies on the talents and capabilities of both labor and management to continually improve quality and productivity.

Malcolm Baldrige National Quality Award
An award established in 1987 to promote quality awareness, to recognize quality achieverments of U.S companies, and to publicize successful quality strategies

ISO 9000:2000
Quality standards adopted worldwide

Six Sigma Process
System of measuring, analyzing, improving,