Software Professional with over 5 years of experience in IT industry and proven record of designing and delivering solutions with focus on customer satisfaction. Currently pursuing MBA with concentration in Management Information Systems. Experience in Strategic Planning, Project Management, Client Interaction, Analytical Thinking, Root Cause Analysis, and Negotiation skills.
MISSISSIPPI STATE UNIVERSITY, College of Business, Starkville, Mississippi
Master of Business Administration (MBA), expected May 2014 Concentration: Marketing, GPA:3.33/4.0
OSMANIA UNIVERSITY, Muffakham Jah College of Engineering and Technology, Hyderabad, India Bachelor of Engineering (B.E), GPA: 3.7/4.0
Major: Electronics and Instrumentation May 2007
ADP India Pvt. Ltd, Hyderabad, India, March 2011-July 2012 Senior Member Technical - Customer Relationship Module
Planned strategically and finished project within stipulated deadlines.
Initiated automating Customer Relationship Module (CRM) which improved productivity by 10%.
Worked collaboratively with cross- functional teams and implemented Agile Development Process to improve productivity.
Developed software and hardware requirements working directly with customers and internal development staff.
Regularly interacted with clients for feedback to improve efficiency.
Mahindra Satyam Computers Service Limited, Hyderabad, India, June 2007-March 2011 Software Engineer - Customer Profile Repository (CISCO)
Designed and developed Automation Testing framework for Customer Profile Repository (CPR).
Trained a team of three professional engineers. The team developed test scripts for 4 CPR modules and decreased testing team's turnaround time of deliverables by 50%.
Gathered requirements from client and used them to…