Case Study: Capability Maturity Model

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MIS 620

1. Introduction
Capability Maturity Model (CMM) – a standardized framework for assessing the maturity level of an organization’s information system development and management processes and products. It consists of 5 levels of maturity.
Level 1—Initial
Level 2—Managed/ Repeatable
Level 3—Defined
Level 4—Quantitatively Managed
Level 5—Optimizing

The process v/s CMMI level table is as shown below: Level 1 | Level 2 | Level 3 | Level 4 | Level 5 | Few stable processes exist or are used. | Documented & stable estimating, planning, & commitment processes are at the project level. | Integrated management & engineering processes are used across the organization. | Processes are quantitatively understood & stabilized. | Processes are continuously & systematically improved. | “Just do it” | Problems are recognized and corrected as they occur | Problems are anticipated and prevented or their impacts are minimized. | Sources of individual problems are understood and eliminated. | Common sources of problems are understood and eliminated. |
(*Moodle – MIS 620)
There are 4 basic key points of a CMM model:
Key Process Area (KPA): These identifies a cluster of related activities that, when performed collectively, achieve a set of goals considered important.
Goals: The goals of a key process area summarize the states that must exist for that key process area to have been implemented in an effective and lasting way. The extent to which the goals have been accomplished is an indicator of how much capability the organization has established at that maturity level.
Common Features: These include practices that implement and institutionalize a key process area. These five types of common features include: Commitment to Perform, Ability to Perform, Activities Performed, Measurement and Analysis, and Verifying Implementation.
Key Practices – These describe the elements of infrastructure and practice that contribute most effectively to the implementation and institutionalization of the key process areas. 2. Company Background
Fortress Investment Group LLC is an American investment management firm based in New York City. Fortress Investment Group LLC is a leading, highly diversified global investment management firm. Fortress applies its deep experience and specialized expertise across a range of investment strategies - private equity, credit, liquid markets and traditional fixed income - on behalf of over 1,400 institutional investors and private clients worldwide.
Fortress offers a range of alternative and traditional investment strategies for institutional and private investors around the world. Founded in 1998, the Company seeks to provide its investors with risk-adjusted returns in a management structure that closely aligns the interests of investors and managers. Fortress has continued to evolve from a dedicated private equity investment firm to a diversified asset management company.
Asset-Based: Fortress businesses, across its private equity funds and credit funds specialize in asset-based investing, and bring to bear significant experience in investing broadly and deeply in a diverse set of asset types.
Industry Knowledge: Fortress has deep knowledge of the industries in which it invests.
Operations Management: Fortress has refined a set of tools for assessing operational, structural and strategic challenges.
Corporate Mergers and Acquisitions: Our experience in corporate mergers and acquisitions enables us to work with corporate boards of directors, management and various stakeholders in order to determine optimal structuring and execution of an investment.
Capital Markets: Fortress has considerable capital markets expertise, and has expertise in securing low-cost, low-risk financing for its investments by accessing the debt and equity capital markets.
But this paper will focus on the Corporate IT unit of Fortress