Morris auto individual report Essay

Submitted By Celticstar73
Words: 504
Pages: 3

Organizational Focus and Goals
Select your current organization or an organization you are familiar with to complete the following assignment. You have been hired as an outside consultant to help an organization strengthen employee development.

Write an executive summary of no more than 700 words that answers the following questions:

What is the organization’s current focus? What are the organization’s overarching goals?
What are the organization’s training needs? How do they relate to the overarching goals?
What effect does the organization’s focus and goals have on prioritizing the type and amount of training?
How would you prioritize specific training needs based on the organization’s needs and current focus?
Why must you consider the organization’s overarching goals when prioritizing training?

Format your paper consistent with APA guidelines.

Currently Morris Automotive is focus is Customer Service, this come from the time a part is ordered either over the phone or directly at the counter, down to the delivery of the part. They want the customer to be satisfied and happy with the service that they received so that they will obtain repeat business. The delivery time is set at a 30 min delivery time.

Training in customer service needs to be done from all levels at which the customer will received contact.

Currently there is no real training customer training that is provided to any employee. This needs to start with phone ediquate. Some customers have complained about the way they are treated over the phone and at the front counter. These areas are crucial because they are the first point of contact for the customer.
The reason they lack the training is because the managers and owners themselves need the training as well. This way they set the example for their employees. Currently employees have the same attitude as the managers. This attitude as trickled down to the customers…