Individual Organizational Focus And Goals

Submitted By Celticstar73
Words: 504
Pages: 3
Open Document
Individual
Organizational Focus and Goals
Select your current organization or an organization you are familiar with to complete the following assignment. You have been hired as an outside consultant to help an organization strengthen employee development.

Write an executive summary of no more than 700 words that answers the following questions:

What is the organization’s current focus? What are the organization’s overarching goals?
What are the organization’s training needs? How do they relate to the overarching goals?
What effect does the organization’s focus and goals have on prioritizing the type and amount of training?
How would you prioritize specific training needs based on the organization’s needs and current focus?
Why must you consider the organization’s overarching goals when prioritizing training?

Format your paper consistent with APA guidelines.

Currently Morris Automotive is focus is Customer Service, this come from the time a part is ordered either over the phone or directly at the counter, down to the delivery of the part. They want the customer to be satisfied and happy with the service that they received so that they will obtain repeat business. The delivery time is set at a 30 min delivery time.

Training in customer service needs to be done from all levels at which the customer will received contact.

Currently there is no real training customer training that is provided to any employee. This needs to start with phone ediquate. Some customers have complained about the way they are treated over the phone and at the front counter. These areas are crucial because they are the first point of contact for the customer.
The reason they lack the training is because the managers and owners themselves need the training as well. This way they set the example for their employees. Currently employees have the same attitude as the managers. This attitude as trickled down to the customers
Show More

Related Documents: Individual Organizational Focus And Goals

Research Paper

new converts were leading people to Christ and were a living testimony to Booth’s mission (The Salvation Army - History of the Salvation Army. (n.d.). While reading the printers proof annual report, Booth came across a statement stating that his group “The Christian Mission is a volunteer army.” From this report Booth changed the name from volunteer army to Salvation Army which formed the basic foundational deed of The Salvation Army. The first Salvation Army meeting was held in America, in Philadelphia…

Words 3421 - Pages 14

marketing analysis Essay

in 2014 Source: China Association of Automobile Manufacturers, 2014. From the above chart, clear evidence could be found that in Chinese market Nissan has a relatively poor sales performance. Additionally, in Chinese market, according to relevant report, compared with the same period in 2013, Nissan has witnessed a 12.7% decrease in sales performance (Lyu et,al., 2014). Therefore, as a result, particular attentions should be paid on research of marketing environment based on which it is hoped that…

Words 5899 - Pages 24

who pays the bill Essay

Who pays the bill? Pensioners are pushing many cities and states towards financial crisis Jul 27th 2013 | CHICAGO AND LOS ANGELES | From the print edition DETROIT may be an extreme case of fiscal incontinence. But its bankruptcy highlights a long-term problem faced by many American cities and states; how to fund generous pension and health-care promises that are no longer affordable. The problem has been decades in the making. It has always been easier for politicians to promise generous retirement…

Words 9829 - Pages 40

Essay on AG 1

AG-l: Anthony, R.K. and Govindarajan, Control Systems, lih edition, V. (2007) Management McGraw-Hill Irwin (Chapter 2- Understanding Strategies, pp. 53-97). Chapter Anthony, R.K. and Govindarajan, V. (2007) Management Control Systems, lih edition, McGraw-Hill Irwin (Chapter 2Understanding Strategies, pp. 53-71). Understanding Strategies Management control systems are tools to implement strategies. Strategies differ between org,}nizations, and controls should be tailored to the require­ ments…

Words 7767 - Pages 32

Best practices in the Supply Chain Essay

University at Buffalo (SUNY) Department of Engineering and Applied Science Principles of Engineering Management I EAS 521 (Fall 2002) Dr. Carl M. Chang Abstract: A “ best practice” is a process, technique, or innovative use of resources that represents the state-of-the-art industry behavior. Firms making use of best practices in their supply chains can achieve significant improvements in cost, schedule, quality, performance, safety, environment, or other measurable factors that impact…

Words 6747 - Pages 27