Examinations: MBA MAIN ASSESSMENT SESSION 2011
Module Title: MANAGING OPERATIONS Time: 10:30 – 13:30 Duration: 3 HOURS
Date: 16th SEPT 2011
The following items are provided: Examination Answer Booklet
Instructions to Candidates:
This is a closed book examination. This paper consists of TWO sections. Section A is compulsory – based on North West Bank case study issued to students prior to the examination. Answer all three questions in section A (50%) (A clean copy of the case study is included in this examination paper) Answer any two questions in section B. (25% each) Calculators are permitted.
North West Constructive Bank-The New Mortgage Centre
Andy Curtis, the Mortgage Operations Manager for …show more content…
Redesigning the Process Three separate options of the design of the process were being actively considered by the management team.
OPTION 1- keep the process as it is currently at the new centre, with a common data input stage serving all serving all regions and with three regions each having its own underwriting, offer and completion stages working in series. This arrangement had the advantage of not disrupting the existing way of working and of maintaining the organizational coherence of the three teams which were each