Submitted By Ovidio-Tirnova
Words: 913
Pages: 4


1.1 Identify different reasons why people communicate

People communicate to express needs, share ideas and information, express feelings and to socialize. Some people might just need help and the most efficient way to express is by communication.

1.2 Explain how effective communication affects all aspects of working in adult social care settings

Individuals express their needs through communication. I have to discuss with my patients to make sure their needs are meet and that the patient is constantly informed and can make choices regarding their care.

1.3 Explain why it is important to observe an individual’s reactions when communicating with them

Because the person with whom I am talking may not express verbally that they did understand or agree with what you said so it's important to observe their body language to see if they have indeed understood what you said to them.

2.1 Find out an individual's communication and language needs, wishes and preferences

I can find out the individual's communication and language needs by asking the client, reading their care plan, ask their relatives, their medical notes and so on. A good way to learn more about your patient is to observe him and to be a very understanding and calm person this way he can express himself the way he feels comfortable.

2.2 Demonstrate communication methods that meet an individual's communication needs, wishes and preferences. I went into the office to read the care plan, risk assessment and the communication preferences for the service user I am going to support. I also checked the information about the signs the service user uses with her senior in private in the office who showed her the current signs and their meanings for this service user as well as the signs he will tend to use whilst being hoisted. M explained that he could not verbally communicate but that it was important that his permission was given before they started to hoist him. I gently spoke to him, I maintained eye contact with him and explained that they were going to hoist him into his wheelchair and take him to his bedroom.I took my time. I nodded my head in agreement and observed the service user do the same again in confirmation.
2.3 Show how and when to seek advice about communication
If I felt the service user could not understand me or I was having a problem understanding them, I would ask for my manager or a senior to assist me. There might be times where I just can't comprehend or understand the patient. This might be an issue of training or learning but I have to seek advice at the supervisor and not take the experience negatively but to learn and improve my service. It's very important to try to improve as a carer and to always look forward.

3.1 Identify barriers to communication.

Sensory impairment, health issue, different culture or religion, stress, accents and background noise.
All these reasons could make communication difficult between two people and might cause misunderstandings.

3.2 Demonstrate how to reduce barriers to communication in diffrent ways
I continue to develop my skills for listening, questioning and explaining to improve ways of communicating effectively by using simple words and speaking slowly. If the barriers to communication continue to be a problem then I will use body language and ask for help. Trying to understand the point of view of or held by another person can also reduce barriers to communication.

3.3 Demonstrate ways to check that communication has been understood

If I felt the service