Nt1310 Unit 1 Assignment 1

Words: 996
Pages: 4

Windows has been the operating system on my computer for years. When I first bought the laptop Windows was preinstalled. I never had a backup CD or installation media. But lately I have been getting certain issues on my device. I wanted to fix my PC online and for that I required the proper tool like Max Utilities. Let me explain the errors I have been getting.

When I had bought the PC it was installed with Windows 8.1. I then received the free upgrade to Windows 10 through Windows update. I installed the update and then rebooted the PC. It worked properly the first time. I then installed a few programs. After that I saw that I could’t get to the Windows desktop. I started Windows. But then the entire screen turned blue the first time. Windows
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I has done some research and found that Windows Event Viewer records error events like these. I typed ‘event’ in the Windows search bar. The Windows Event Viewer showed up in the results. On opening it I saw that there were multiple error entries. One of them stated that some service has been installed in the OS. I also saw that the service name was atidgllk.sys and it had failed to start. The reason was shown as the file being missing form Windows.

Most of the results for issues like this led me to believe that there might be malware in the computer. I found that these files with .sys extensions are called system driver files. The function of these files is to help Windows to start in a computer. They are actually small programs which support larger ones. But often viruses target files like these. They remove the files from Windows. Windows is then unable to load the file. That leads to BSOD issues.

In addition to these I also found that I could no longer access the Windows Store. I clicked on the icon but it remained unresponsive. So I could not even download and install applications. And I had no intention of reinstalling Windows again. I simply wanted to fix my PC store and get Windows working