Unit 8, Lesson 4: Streamlining Your Customer's Problems
66.11— Explain and evaluate the impact of online customer support.
66.25—Describe how Value Added Networks (VANs) operate.
66.26— Explain VAN-based EDI and Internet EDI.
66.12— Explain the 80/20 rule of customer support.
66.15— Create Frequently Asked Questions (FAQs).
66.14— Enable consumer to choose communication vehicle (call home, work, cell, fax, e-mail).
66.16— Use file libraries and archives.
66.17— Project a professional image (appearance, voice, grammar, word usage, enunciation, nonverbal communication).
66.13— Use online methods to receive and respond to customers’ questions (e-mail, mailbots, auto responder).
Lesson Intro
Reading 8.4:
Activity 8.4:
____________________________________________________________________________…show more content… Click Pages, and then All Pages.
2. Click the Edit link under the Contact Us page--the one with the form on it. You should see the shortcode in the contact area from when you created this form in the previous lesson.
3. Click the Add Contact Form button. Since you're on a page that already has a contact form, this will enable you to edit that existing form. You're not creating a new one.
4. When the Add Contact Form window appears, click Add a New Field. The instructions on the right-hand side of this window disappear. A new field appears on the left side.
5. Under Edit this new field on the right side of the window, type a name for your field. Pick a new bit of data you want to learn about your customers. Type it here: Age, or How you found about us. These words will appear in the visible part of the form that the user fills out, so they should clearly describe what you want them to enter.
6. Leave Text selected as the Field type, and click Save this field.
7. Click Add a New Field again.
8. Choose Radio button as the Field type.
9. Type a label for this field--something customers should choose from a range of multiple options.
10. Enter the first option. For instance, Small if you are typing a set of
