Nt1330 Unit 3

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5.5.3 Unit 3 – Communicating effectively with customers
Learning outcomes
• Ask more questions to the customers and identify their needs
• Possess strong knowledge on the product, services and market
• Brief the customers clearly
• Communicate with the customers in a polite, professional and friendly manner
• Build effective but impersonal relationship with the customers
• Ensure the appropriate language and tone are used to the customers
• Listen actively in a two way communication
• Be sensitive to the gender, cultural and social differences such as modes of greeting, formality, etc.
• Understand the customer expectations correctly and provide the appropriate products and services
• Understand the customer dissatisfaction and address to …show more content…
• Understand the customer expectations correctly and provide the appropriate products and services
• Understand the customer dissatisfaction and address to their complaints effectively
• Maintain a positive, sensible and cooperative manner all time
• Ensure to maintain a proper body language, dress code, gestures and etiquettes towards the customers
• Avoid interrupting the customers while they talk
• Ensure to avoid negative questions and statements to the

Nt1330 Unit 3

According to (Michael Miller, 2008) “When files are encrypted, no one can open them without first entering the proper password. Without password, the files are just gibberish”. For this reason, SafetyLocker will provide an extra security by encrypting/ locking files in the Server, meaning only the owner can download those files. After downloading it might require a password to unlock the file, if the user chooses that option. Users also will have the flexibility to manage which files they want to…

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Nt1330 Unit 3

3D Repo is the company that I will be discussing and the technology trend it relates to is cloud computing. It uses aspects of SaaS and IaaS which I will explain below. Cloud computing is defined as a type of computing that relies on sharing computing resources rather than having local servers or personal devices to handle applications.1 Cloud computing allows tools and resources to be retrieved from the internet through web-based tools and applications rather than the traditional method of retrieving…

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Nt1330 Unit 3

Kris Corporation is an industry leading automotive parts manufacturer that would like to elevate their IT infrastructure off older technology and increase branch office connections. Additionally, Kris Corporation would like to streamline the user experience for external auto manufacturers by using a single identity to procure order in real time. The organization have five corporate offices spread out through the United States, with manufacturing plants in Atlanta and Seattle. Due to physical space…

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Nt1330 Unit 3

4 Ways on How to Use Router to Monitor Which Web sites are Visited Part 1: Background introduction on this topic Routers are networking devices that perform the job of forwarding data packets to appropriate computer networks. They are used to direct traffic on the internet. Since all network traffic passes through the router, it is an excellent way to monitor the activities of someone on the internet. Not only can they monitor which devices were used to access the network, but the web pages visited…

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Nt1330 Unit 3

concern by having firewalls which would protect bank data as well as customer’s data. 2. Operational concerns- If customers have issues with operating their online account, the bank can address this concern by providing a how to guide to customers. 3. Sharing of personal information- The bank could address this concern by updating their privacy policy and distributing it to customers making them aware that their personal information will not be shared with any third party. 4. Facilities offered by…

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Nt1330 Unit 3

Question 3: “The protection afforded to an automated information system in order to attain the applicable objectives of preserving the integrity, availability, and confidentiality of information system resources (includes hardware, software, firmware, information/data, and telecommunications).” (Stallings, 2015, p. 12). 1. Can the solution support our OS platforms and run our applications, does the solution meet our I/O requirements and how much control do I retain over my data? Cloud virtualization…

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Nt1330 Unit 3

Possible risk/ threat for Mail Server E-mail system can use two TCP/IP protocols to send and receive messages. The Simple Mail Transfer Protocol (SMTP) handles outgoing mail, while the Post Office Protocol (more commonly known as POP3 for the current version) is responsible for incoming mail. SMTP Vulnerabilities Most attacks upon an SMTP server occur because the server has been configured incorrectly. Hackers scan the internet for any incorrectly configured SMTP server so that they can send…

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Nt1330 Unit 3

This would make it important that the developers measure the throughput and response times of the server and the content. The Throughput is the number of HTTP requests that the particular hardware and software combinations can process in a specific unit of time. The Response Time would be the amount of time that a server would require to process a single request. These values would need to be well within the anticipated loads that a server can experience during peak hours. A good way to start to…

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Nt1330 Unit 3

the name of the company that use Linux. Red Hat Enterprise Linux is the file server that can be that used with Samba file services. Red Hat Enterprise Linux is used because it has been proven to be a more reliable and stable file and print server. 3. Application Servers a. Oracle Corporation is the name of the company that uses Linux. Oracle the uses SUSE Linux Enterprise Sever as its application…

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Nt1330 Unit 3

instuments. Parts of instuments are named after human body parts and physical size, strength and endurance are also connected with ideas about gendered roles in music. 2. Taiko – ancient Japanese drumming tradition that combines music and the martial arts 3. Shintoism – indigenous religion of Japan People/Ensembles/Concepts to Identify: 1. Antonia Brico – She was the first woman to conduct the Berlin Philharmonic in 1930 at only 28 years old. She became the first woman conductor in the New York Philharmonic…

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