Nt1330 Unit 6 Assignment

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20. I am assigned to build a programming application that involves numbers and calculations:
[Being good with figures]
a. I am not so good with such matters. 4
b. When numbers are involved, I get stressed. 3
c. I can remember difficult numbers. 2
d. I can manage without difficulties. 1

21. A technical issue arises concerning the company’s servers:
[Application of professional techniques, entrepreneurial thinking]
a. I usually know everything. 4
b. I assign it to another co-worker that is more appropriate for the job. 2
c. I am not always sure about how to get on. 3
d. If I don’t know how to proceed, I try solving it by looking it up or getting help. 1

22. You work in the customer support with other people who usually make noise:
[Understanding …show more content…
With your boss to find out what's important to them.
3. With the whole team to clarify expectations.
4. With HR to compare your salary to the rest of the team.
5. With each person to find out how they want to be managed.

29. A customer has called with a complex problem. You decide to gather the information you need to check the issue and assure the customer that you will call them back within an hour. However, while you are working on the matter, one of your colleagues informs you that there is a long line of customers at the till and asks you to come and help. What is the best response in this situation? [service orientation, time management skills, client support]
1. Take a few moments to consider how much time you need to finish working on your customer’s problem and see if you can spend some time helping at the checkout.1
2. Put your current task on hold for a while and go help your team at the till.
3. Apologize to your colleague and explain that you can’t help at the moment.
4. Ask your manager what you should do.

30. A customer approaches you and says: “The service here is just horrible!” What would you say to her? [client support, entrepreneurial

Nt1330 Unit 6 Assignment

2.2 Ideation Canvas People: Users who are involved in the interaction with each other. Customer is the main user who is using the application most. Agent also uses the application to post any hoarding details online for booking purpose. Some private party also owns some hoardings so they can also use for putting their hoarding for customers. Business persons can refer the application for further assistance to promote their products via advertisement. Corporate customer would constantly following…

Words 1376 - Pages 6

Nt1330 Unit 6 Assignment

that Excel files gives you the ability to see who is the last to modify the data. In the business function that I described is important that only the authorized have the ability to change the data. Since the employees need to know what their work assignment is for that day, they need access to the schedule, but does not need to change the data. This must be a manager decision on changing the employee’s duties for that day. Therefore, we place the schedule on a Share…

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Nt1330 Unit 6 Assignment

Now my team would be responsible for selling all products that Skillsoft offers such as leadership, business, desktop, and project management. We were still able to sell the compliance products we were used to, 2 UNIT 6 ASSIGNMENT but now we were responsible for knowing enough about all the other products as well to be able to sell them to meet a quota. The Seven Phases of Change Management Establishing the need for change I established the need for change by having an…

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Nt1330 Unit 6 Assignment

Document each of the major events just described and explain them in terms of the PCI compliance standard. Include this report in your weekly assignment. This retail establishment will need to meet the Payment Card Industry Data Security Standard. There are twelve main functionalities of PCI DSS. Requirement 1:.PCI DSS requires a firewall…

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Nt1330 Unit 6 Assignment 1

Task 6 FTP server is an application that run the FTP. File Transfer Protocol (FTP) is a protocol that use TCP/IP connection to transmit files between computers (client and server) on the internet. Briefly FTP is an internet services that helps to establish the connection to a server or computer. In order to access the FTP server the client need to be connected to the internet via LAN, modem or any other transmission media. Most commonly FTP vulnerability such as Bounce Attack, Spoof Attack, Packet…

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