OM Appendix Essay

Submitted By Sg0590MyBristolA
Words: 696
Pages: 3


Appendix 1
1.1 - Company information
I.G.L is a well established family business operating for over 65 years in Sheffield. Originally the company was a manufacturing organization but under the ‘make-or-buy’ situation decided it was more beneficial to import the goods from Asia (Japan, China, Thailand etc.) The current strategy of the company is to “develop new and innovative products ensuring the very highest quality materials in styles to inspire and delight customers” (IGL, 2015a).
Appendix 2.1 includes more information on the products that I.G.L sell.

1.2 - Reason for Studying the Organization
IGL was chosen for the purpose of this report due to being able to easily access information on the company and prior knowledge that issues within the operations of the company exists that could be discussed and possible solutions suggested.

1.3 - Speed as a KPI that needs to be improved
The five key performance indicators (Bamford and Forrester) were discussed with the MD. The performance of I.G.L was looked at on the basis of the KPIs and where they could improve. Speed was identified as the KPI, which I.G.L are doing badly in, particularly compared to competitors. Speed for I.G.L refers to the time between receipt of order from customer and the customer receiving the goods. A recent Sales Report also identified the issue of speed from a meeting with a major catering customer. This was also confirmed through initial interviews with the warehouse manager, financial director and sales department.

Figure 1 (Role of I.G.L)

Figure 2 (KPI)

Figure 3 (Sales Report)

Appendix 2
2.1 – Information on the products I.G.L sell
There are 9 main categories of products on I.G.L’s website
Tea and coffeeware
According to the website they “have over 4000 products” for customers to choose from. They offer a wide range of brands including; Global, Tojiro, Rockingham Forge, Art Deco, Bellux, Café Ole.

Images of the products

Figure 4 (Drawing of the warehouse and offices)

Figure 5 (Invoice)

Figure 6 (Delivery notes)

Figure 7 (Picking Lists)

Appendix 3

3.1 – Image of Stock availability screen, how check

Maybe more info? Or breakdown activities?

Appendix 4

Figure 8 (De Koster et al., 2007)

4.1 – Assignment Policies (based on De Koster at., 2007)
“A storage assignment method is a set of rules which can be used to assign products to storage locations” (De Koster et al., 2007)
Random Based Storage – products are assigned randomly to an empty location in the warehouse. The benefits of this is high space utilization but at the expense of increased travel distance. In order for this policy to work there is a need for a good warehouse manage system, which accurately records the…