Affective events theory - The theory that employees react emotionally to things that happen to them at work and that this emotional reaction influences their job performance and satisfaction.
Agreeableness - A personality factor that describes the degree to which a person is good-natured, cooperative, and trusting.
Attribution theory - The theory that when we observe what seems like atypical behaviour by an individual, we attempt to determine whether it is internally or externally caused.
Conscientiousness - A personality factor that describes the degree to which a person is responsible, dependable, persistent, and achievement-oriented.
Consensus - A behavioural rule that asks if everyone faced with a similar situation responds in the same way. Consistency - A behavioural rule that asks whether the individual has been acting in the same way over time. Contrast effects - The concept that our reaction to a person is often influenced by other people we have recently encountered.
Core self-evaluation - The degree to which an individual likes or dislikes himself or herself, whether the person sees himself or herself as capable and effective, and whether the person feels in control of his or her environment or powerless over the environment.
Deep acting - Trying to modify one’s true inner feelings based on display rules.
Displayed emotions - Emotions that are organizationally required and considered appropriate in a given job. Distinctiveness - A behavioural rule that considers whether an individual acts similarly across a variety of situations.
Emotional dissonance - Inconsistencies between the emotions people feel and the emotions they project. Emotional intelligence - An assortment of noncognitive skills, capabilities, and competencies that influence a person’s ability to succeed in coping with environmental demands and pressures.
Emotional labour - When an employee expresses organizationally desired emotions during interpersonal interactions. Emotional stability - A personality factor that describes the degree to which a person is calm, selfconfident,and secure.
Emotions - Intense feelings that are directed at someone or…