THE OUTPUT PROCESS
1. The outputs of the order process are reports of credit holds, customer invoice when product is delivered and paid for, processing the product order, inventory check (product availability), shipping instructions, and reports of back orders.
The diagram starts off with one of the business processes called sales. A customer faxes, mails or calls in an order to the company. The order is taken down by a representative who manually takes down mandatory information required for the order on an order pad, such as: customer name, customer identification number shipping/billing address, product number, product description, quantity, and shipping instructions. All …show more content…
The use of an e-commerce web portal sitting on the firm’s information systems would be ideally suitable in the improvement of the existing order process. The web portal will give the customers all the information they need to make an order, present a form in a set format for the customer to fill, and submit the information after it makes sure that the customer fills out all required fields. This will prevent the system from rejecting orders down the line due to incomplete information. The firm should avoid giving the customers the option of shipping in less than the standard time; unless in extreme cases. This will lead to less partiality and more fair treatment of customers. The order process also benefits from this because there is no strain on the system resulting from orders with rush deliveries. In order to better satisfy the customer, the firm should give the option to cancel orders in the case that they do get backordered. Individually this would provide customers with more control and create consistency within the system. With a new IT infrastructure the information can be equally distributed amongst each business processes. This allows each individual business process to control their respective areas as well as looking into other parts of the business and obtain data in real time.
4. The firm should use