Pet Portal Communication

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The second research question identifying if clients believe pet portals offer a better way of communicating with the veterinary practice. It was determined that 66.6% (n=24) of participants would prefer to call the practice in order to ask questions or communicate with the veterinary staff. The other 12 participants stated that they would prefer to use the pet portal to communicate with staff. Of the 66.67% of participants who would rather call the practice to communicate with staff, 52.78% of those responders found the ability to communicate with staff through the pet portal to be the least valuable service offered. Of the 33.33% of participants who would rather use the pet portal to communicate with the staff, 13.89% of those participants found the ability to communicate with staff through the pet portal to be the most valuable service that the portal provides. One participant stated that they would like to have more personal contact with the practice by talking to the staff over the phone when it is in regards to their …show more content…
Of the 36 completed surveys, 29 (80.5%) participants responded that they would prefer to receive email reminders for wellness examinations and vaccinations through the pet portal, whereas 7 responders stated that they would rather receive reminders through the postal service. According to the results, 5 of the 7 participants that prefer postal mail reminders never log into the pet portal. In addition, 11 (37.9% of the 29 participants who prefer to receive email reminders log into the portal at least once every 3 to 6 months and another 7 (24.1%) participants never log in. This data indicates that the responders who log into the pet portal are more likely to prefer email reminders regarding their pet’s health. However, some of the participants who never log, in still prefer the convenient email

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