Task 2 a. Explain the role communication plays in effective teamwork by identifying five good communication skills that can be used and the positive effect each may have. Whether in the workplace amongst members of the community teamwork can produce extraordinary results. It is not easily done but there are a number of things you can do to make sure it is effective, here are some of the communications that will make it more effective. -Open communication this enables the team to share their feelings, thoughts and ideas and understand each other’s viewpoints. -Defining expectations so the team know exactly what is required of them, -Defining clear cut roles so each member knows what role they play and what each person is responsible for, what is not within their scope and the resources they have to achieve their goals. -Creating procedures for conflict resolution- no matter how good a team may be you will always get a conflict, the best way in resolving them is to listen to them and try to solve the problem without causing more conflict. -Practise active listening this is to gain real understanding of the speakers point and make them feel their opinion counts. -Use positive verbal and non verbal language can turn negative in to positive solutions. b. Identify and compare two different methods of communication in use in your team in terms of: - Purpose - Frequency - Effectiveness. Verbal communication is simply speaking, this is used constantly, and you can use this face to face, over the phone or in a group. Being able to see the person gives you the opportunity to gauge the response of the other person by reading their body language. When using verbal communication you need to be aware of your tone and speed of your voice, you need to avoid angry tomes and sarcasm this can cause the person you’re talking to on the defensive. This method is the best if you need to discuss something in detail or complimenting someone. Written communication is everywhere in the work place email, letters, invoices, memos. This is the most appropriate when detailed instructions are required when something needs to be documented or when the person is too far away to speak to easily. Email has become a life saver in the business it is a quicker form than writing a letter and replies are instant.
Section B 1. Explain two benefits of communicating plans and target to team members. You need to communicate your plans with your team members so they can prioritise and meet the deadlines. If the team can see the
1.5 explain the factors to be taken into account in responding to questions from an audience
A presentation is often planned through to delivery towards the audience however questions from the audience are less predictable and not easily controlled.
Three main points when managing questions
1. Dealing with expectations
2. Handling interruptions
3. Answering questions
Dealing with expectations
Having to deal with questions that are not easy to answer can be a difficult situation however I…
four university goals. There are four university goals involving reflection on critical Thinking, communication, social responsibility and diversity. Our group consists of four members; each member has his work on one part of the project. Every week we make appointment to discuss our project that realizes every member has more responsibilities on this project. During this project, I feel that communication is vital part of a group and our group member do not do well in this part. This project is also…
CUSTOMER SERVICE SKILLS REQUIRED TO MEET CUSTOMER NEEDS IN TRAVEL AND TOURISM CONTEXTS
Communication in travel and tourism takes place in many ways such as over the phone, face to face, in writing and by email. Businesses that use a variety of communication skills are most successful as different uses of communication are needed in different situations such as:
E-mail is used for quick replies to customers and to get information across speedily. Electronic communication has become…
need to ensure that your report contains only the most important pieces of information. This is very much an exercise in developing your ability to focus on the key issues and communicate opinions clearly and succinctly. These are valuable business skills.
The above task constitutes a piece of summative assessment and equates to 40% of the assessment weighting of the CISMM module. In view of the fact that small group work is involved, all teams are required to maintain a workplan record of their…
Global Marketing and Communication
Hand in Date:
Instructions on Assessment:
The assessment is in two parts:
Group seminar presentations contribute to 30% of the overall mark
The individual assignment contributes to 70% of the overall mark
Seminar activities (30%)
Students will work in small groups within their seminar and make two assessed presentations on their chosen global brand. Further information on the seminar activities…
Effective Communication and Speaking in the Workplace
There you are standing in the front of the room preparing to present a presentation to group of people you work with. Realizing everyone has their eyes on you, your nerves start to take over and you start to sweat and shake a little. Then you start your presentation and fumble over words, start to stutter. These are just some of the few effects people have when presenting in front of a group of people. This analysis will…
Presentation Topic: Global Business strategies and MNCs.
Research Question: Are Global business strategies running out of steam in MNCs?
Conclusion & Recommendation:
Global strategy benefits the business in many ways:
To be able to Compensate of losses
Discussed examples for each:
To be able to compensate from losses:
If a business spread globally and runs well, company can enjoy large profits. Even if company face losses, it can cover…
physical distress, nausea, or feelings of panic in some cases. Possessing good public speaking skills is a very important skill one can possess and having this skill to speak efficiently and effectively to an audience gives a person numerous advantages throughout their lifetime.
This report is to help our audience understand the different ways of overcoming PSA in hopes of achieving a better communication process during presentations, work environments, or any situation that may require speaking in a public…
A. Explain 1 listening strategy that would be incorporated into any lesson plan and that reinforces the use of listening skills.
On way to reinforce listening skills is by asking a series of question to students as they ‘re reading passages from their textbooks. This method will encourage students to pay attention in order to answer questions at any moment during the lesson. Therefore, one student can read a text aloud while the rest of the class is following along reading quietly. During this…
you had any flying experience?
I have had flying lessons since the age of 16. I have 1,700 hours of flying, that’s including 550 hours of multi-crew flying.
3. What are your main skills?
I’m a team worker, good at working with technology, I have navigation skills, and I know health & safety also security.
4. Are you good at making quick decisions?
Yes, I have been known for quick decisions. For example, I’ve had experience in health & safety. We had to quickly deciede what to do when a person has…