PYB007 Essay

Submitted By kh27095
Words: 1808
Pages: 8

Using Communication Skills in Business
Keaton Hanly n9261605 PYB 007
Zoe Hazelwood
Wednesday 4-6 pm 1596 Words

In today’s business world, having good communication skills are a necessity. Since the world is more interconnected than it has ever been being able to communicate to others all around the world is important for businesses. In order to sell products and services to clients all around the world you need to be able to communicate with them. Being able to communicate and understand what others are saying is important for you know what products certain clients are looking for and how they want things to be done. If you do not have the skills to communicate and understand what they are saying then resources will be wasted or you will upset the clients who paid for a service and were unhappy with the result. Thus they are more likely to take their business elsewhere or leave bad reviews. Businesses make their livelihood by selling products and services to clients and if there isn’t a good relationship with the clients then they will cease to purchase products from that business. In order to build a good relationship with potential clients, two communication skills are important to have. Being able to build a good rapport with the potential customers and being able to give and receive feedback is necessary for any job or project.
Skill 1:
Being able to build a good rapport with customers is essential for businesses because it means that the customers know and trust the business and they feel comfortable enough to keep coming back. “Rapport is the ability to relate to others in a way that creates a level of trust and understanding. It is the process of responsiveness at the unconscious level. It is important to build rapport with your client/colleague as it gets their unconscious mind to accept and begin to process your suggestions.” (Inspirational Solutions, 2014) Being able to connect with the client and their subconscious makes it easier for businesses to convince customers that they want to try things in a certain way even if the customers mind was set on one thing. This makes it easier to sell products and services to them if they trust the business isn’t just out for the customer’s money. Building a good rapport can be easy or it can be difficult depending on the client and the communication skills one has. Sometimes people can easily connect with someone because they just naturally ‘hit it off’, but other times rapport has to be built up. In order to build a good rapport with someone it requires a good usage of three things, body language, verbal use, and the quality of voice. Body Language is the most important of these three skills because people can be very intuitive to how someone is reacting to their words and emotions. People need to feel like their words are being heard so in order to do so you need to maintain good eye contact. By maintaining this eye contact it will make people feel like their words are being heard because they visually see you paying attention to what they are saying. Having good body language during a conversation is also important to have while maintaining eye contact. One way to do this is to, “…face your body toward them and at times even lean in when they are talking, this will show them you're engaged. Try to avoid leaning back, facing away from them or crossing your arms, as this can indicate you don't agree or that you're uninterested.” (Women’s Agenda, 2013) Showing this interest in what the clients are saying will help build the rapport because they will feel like their words actually matter and you are hearing everything they have said. Other than just your body, your facial expressions also convey body language. “If you're yawning they may think you're bored or disengaged (even if you are just tired), if you're frowning they may think that you disagree with them and if you're smiling and nodding they will think you agree or