Task 5
Customer satisfaction
Customer satisfaction is an indication whether the expectations of a customer has been met.
Customer satisfaction is an abstract concept where that involves factors like the products quality and quality of service and the locations atmosphere where the products are being purchased, and whether the prices are suitable for the products or service. Businesses uses customer satisfaction survey to find out whether the customers are satisfied with the services and the products of the company.
It’s a point of differentiation
In a market place with a lot of competition where compete with each other customer satisfaction is the most important thing to attract the customers. Businesses who does well in this kind of environment
