Reflective Listening In Social Work

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Active listening means, fully concentrating on what is being said rather than just passively hearing the message of the speaker, (Skills you Need, 2017). I tried to listen to Laurie at all times and pay full attention to the information he was presenting, so I think I have effectively used this skill. Listening while in a conversation with someone, shows to them what they are saying is being valued. Also, Feelings may be evident by the narrative but also revealed through tone of voice and attitude, and non- verbally through gesture and body position. However, communicated, the social worker needs to receive these feelings in an open, warm and receptive manner. The skills of reflective listening enable’s this to occur. The physical positioning of the social worker needs to encourage the discussion of feelings through non-verbal behaviour which constitutes the first stage of demonstrating the skills reflective listening, (Woodcock-ross, 2016). In my interaction with Laurie I tried to maintain a relaxed body language, that indicated I was interested and listening to what he had to say. In Laurie’s feedback he said “your body language was good” (15.52), and “your body was just engaging with me” (16.00). This shows that through my body language it showed to Laurie that I was listening, and the contact we were having was meaningful. Reflective listening is also for the social worker to be focused on hearing the experience of the other person. The other person needs time to express their feelings and this requires patience and tolerance …show more content…
I have showed where I have effectively sued skills, for example, asking questions, listening and reflecting back. But also, where I was less successful, i.e., ending my session and agreeing goals. The feedback highlighted to me my strengths but also where there was need for improvement, which will help me in my learning and future
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