Respond To Facts Not Feelings Case Study

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Respond to Facts, Not Feelings As a human being, it seems to be easier to respond to feelings, rather than taking a few minutes to listen and try to respond to the facts presented. But with some self-practice, and patience, one can learn to respond to facts about a situation. Throughout my professional career in billing, I have been in several situations in which a patient is upset because their insurance has denied payment on their claim. The “not medically necessary” denial can be confusing to both the biller and the patient. This denial is usually based on what the insurance company actually covers under the policy with the insured. When working with patients who are upset, it is sometimes best to give them a few seconds to let them
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