20707 Anza Ave #165| Torrance, CA 90503 | 310-753-7044 | firstname.lastname@example.org
Summary of Qualifications
Professional seeking long-term position with eight years of asset protection work experience and certification in the interviewing and interrogation field.
Wichlander-Zulawski interview certified with extensive asset protection interviewing practice.
Extreme familiarity with camera systems including installation, ideal positioning, recording and overall use.
Eighteen years of management experience including staffing, training and conflict resolution.
Walmart STORES, INC June 1993 - Present Asset Protection Manager – Purcell, Paul’s Valley, Seminole (primary store), OK May 2004 – Present
Use Inventory and Access Control Systems to indentify loss of merchandise and money. This year to date, I have recovered $400k.
Operate multiplex camera systems, DVR, and PTZ camera systems used in video monitoring. Terminate camera, Coax, Siamese and CAT5 cables.
Conduct investigations relating to asset protection by obtaining evidence, taking statements, writing case reports, providing court room testimony, and participating in collaborative efforts with law enforcement.
Recommend and implement plans for deterrence and detection of shoplifting, accidents, and loss.
Established processes to monitor compliance with loss and shrinkage policies and procedures.
Manage Safety and Risk Control Practices by providing direction and training to Associates and Managers on how to follow safety and risk control procedures. Implement and train all Associates and Managers on how to follow AP procedures in surrounding market stores.
Recruit and hire Associates needed to meet business requirements. Teaching, guiding, and assisting in the development of Associates.
Received Safety Manager of the Year in 2011 for recognition among peers and the enforcement community for outstanding commitment to safety.
Department Manager(Pets, Garden Center & Automotive) – Ada, OK March 1999 – May 2004
Oversaw daily operations of the department, ordering merchandise, setting floor plans, and merchandise set up.
Provided customer satisfaction by fielding customer complaints and questions.
Ensured employee efficiency by providing coaching, conducting interviews and setting scheduling.
Sales Floor Associate – Ada, OK June 1995 – March 1999
Performed general customer service functions including helping customers find product, as well as answering questions
Stocked merchandise, re-stocking returns, store cleanliness, marking defective stock, facing merchandise and constructing end-cap displays.
Customer Service Manager – Ada, OK April 1994 – June 1995