1. Period of Service
The service level agreement (SLA) is for a period of three years, commencing on July 1, 2011, and concluding on June 30, 2014, with provision for renewal and extension upon agreement of all parties and contingent upon satisfactory fulfillment of specified services, as determined by semiannual review.
2. Parties to the Agreement
Finman Account Management, LLC, employs more than 9,000 professional staff in 70 offices located in 20 countries and realizes gross income of nearly $4 billion annually. Finman provides a range of business management services and takes …show more content…
The firms attest that together they have on hand and available all IT hardware and software required to undertake and carry out this work effort.
Within two weeks of the signing of the SLA, Datanal and Minertek will present to Finman’s account manager a detailed plan for the conduct of this effort, based upon and incorporating plans and proposals for the work effort, as agreed upon in a series of preliminary meetings over more than six months.
In 30–90 days from the signing of this SLA, all parties will have data management systems, hardware, and software in place in at least 10 locations selected by Finman in the United States and abroad, according to the agreed-upon schedule and responsibilities, to begin inspection, collection, assortment, analysis, and assimilation of customer data, together with indications of common, similar, or analogous characteristics.
This agreement is non-exclusive.
Throughout this work effort, progress will be gauged by specific, clearly defined metrics developed by all parties to the agreement, which is fully agreed upon and simple to understand and employ. Metrics will reflect specifically and in all aspects the principal, strategic objectives of the SLA for Finman and its customers, Datanal, and Minertek.
Metrics will be designed to set