SBM1202 Lecture 2 Project Quality Management Essay

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SBM1202 Project/Program Management
Fundamentals 4
Lecture 2
Project/Program Quality Management

SBM1202 - L2

©. Copyright 2000-2007 Prof. A. Jaafari

Quality Management
Project quality management comprises the activities required to optimise the quality policy and the processes of the project
Quality Management applies objective standards and processes to achieve the largely subjective goal of customer satisfaction through the continuous application of: • quality planning

• quality control
• quality assurance
SBM1202 - L2

©. Copyright 2000-2007 Prof. A. Jaafari

Quality Management
• continuous improvement throughout the project life cycle • Administration and conflict resolution
• Knowledge management

Questions

SBM1202 - L2

©. Copyright 2000-2007 Prof. A. Jaafari

Quality management master plan
Definition
A project quality management master plan is a high level document prepared at the start of the project to guide management of the project from initiation through construction & commissioning.
Typically, it will contain the:
• project goals and objectives
• allocation of responsibilities including (through contractual means)
• project administrative and governance procedures
• project quality management processes, inspection and test plan and project QM records.
SBM1202 - L2

©. Copyright 2000-2007 Prof. A. Jaafari

Construction and manufacturing quality assurance Project/program team must ensure that all works are covered by respective:
• operational quality management plans
• that those plans fit into the project quality management master plan
• that the subject works and services are performed in conformity with the relevant quality management plan

SBM1202 - L2

©. Copyright 2000-2007 Prof. A. Jaafari

Administration and Conflict Resolution
Successful delivery of a project is also dependent on having a responsive administrative and conflict resolution system
Administration and conflict resolution can be influenced by
(or managed directly) through the client's corporate administrative system
This administration and conflict resolution must meet the project management needs & not just be part of the corporate administrative system
For reasons of clarity and objectivity it is desirable for the project administrative system to run independent of the client SBM1202 - L2

©. Copyright 2000-2007 Prof. A. Jaafari

Knowledge management
Lessons learnt from past projects need to be captured and made available to the project team and client

All project methodologies must be reviewed and adjusted in line with these lessons learnt
Project methodologies need to be formalised and stated in the project quality management master plan
Questions

SBM1202 - L2

©. Copyright 2000-2007 Prof. A. Jaafari

Quality Management Standards
Quality management standards include:
• Client Organisational policies/strategies

• ISO 8402:1994 Quality Management and Quality
Assurance
• National & International Standards (e.g. ISO10006 or ISO9000’s)
• Australian National Standards for Competency in PM
• Quality as a function of contractual obligations
• Quality is driven by customers & end users
• Quality is a continuous process
• High level quality management planning

SBM1202 - L2

©. Copyright 2000-2007 Prof. A. Jaafari

Quality on Projects
The definition of quality implies ‘fitness for purpose’ as the overriding criterion

On projects quality is more complicated, i.e. :
– Quality of products vs. quality of management processes?
– How about fitness of purpose?
– Who is the customer of projects?
– How customer satisfaction is going to be measured?
– How do soft projects prove fitness for purpose?
– How can one establish a trade-off between hard and soft aspects or functionality and aesthetics?
– Etc.

SBM1202 - L2

©. Copyright 2000-2007 Prof. A. Jaafari

Customer feedback and quality improvement

Feedback and quality improvement

Project Concept &
Business…