Quality Management
Project quality management comprises the activities required to optimise the quality policy and the processes of the project
Quality Management applies objective standards and processes to achieve the largely subjective goal of customer satisfaction through the continuous application of: • quality planning
• quality control
• quality assurance
SBM1202 - L2
Quality management master plan
Definition
A project quality management master plan is a high level document prepared at the start of the project to guide management of the project from initiation through construction & commissioning.
Typically, it will contain the:
• project goals and objectives
• allocation of responsibilities including (through contractual means)
• project administrative and governance procedures
• project quality management processes, inspection and test plan and project QM records.
SBM1202 - L2
Construction and manufacturing quality assurance Project/program team must ensure that all works are covered by respective:
• operational quality management plans
• that those plans fit into the project quality management master plan
• that the subject works and services are performed in conformity with the relevant quality management plan
Administration and Conflict Resolution
Successful delivery of a project is also dependent on having a responsive administrative and conflict resolution system
Administration and conflict resolution can be influenced by
(or managed directly) through the client's corporate administrative system
This administration and conflict resolution must meet the project management needs & not just be part of the corporate administrative system
For reasons of clarity and objectivity it is desirable for the project administrative system to run independent of the client SBM1202 - L2
Knowledge management
Lessons learnt from past projects need to be captured and made available to the project team and client
All project methodologies must be reviewed and adjusted in line with these lessons learnt
Project methodologies need to be formalised and stated in the project quality management master plan
Questions
• ISO 8402:1994 Quality Management and Quality
Assurance
• National & International Standards (e.g. ISO10006 or ISO9000’s)
• Australian National Standards for Competency in PM
• Quality as a function of contractual obligations
• Quality is driven by customers & end users
• Quality is a continuous process
• High level quality management planning
Quality on Projects
The definition of quality implies ‘fitness for purpose’ as the overriding criterion
On projects quality is more complicated, i.e. :
– Quality of products vs. quality of management processes?
– How about fitness of purpose?
– Who is the customer of projects?
– How customer satisfaction is going to be measured?
– How do soft projects prove fitness for purpose?
– How can one establish a trade-off between hard and soft aspects or functionality and aesthetics?
– Etc.
