SITUATIONAL INTERVIEW QUESTIONS
Many employers are now asking interview questions where you will need to describe specific situations and examples from past experience. These are called situational, behavioral, or skills-based type questions. To answer these questions use examples from work, volunteer experience or education that will show an employer your ability to do the job. Prepare by thinking of examples you could give that demonstrate skill in areas such as teamwork, organization, quick-thinking, verbal and written communication, adaptability to change, problem-solving, customer service, etc. Answering these types of questions gives you an opportunity to show you have excellent communication skills and are prepared to solve problems and make decisions.
Examples and Potential Answers:
Describe a situation where you had to adapt to change and how you handled it.
Example of a potential answer: Two years ago I was laid off from a job as a program services provider with a local agency where I had worked for eight years. I weighed my options in order to make an informed decision on my future. A career in accounting had always interested me. I love working with numbers and doing detail work. I decided to use this as an opportunity to go back to school and learn a new career. Going back to school was difficult at first but it is the best decision
I ever made. Now I am looking forward to working in the industry.
Give an example of a problem you faced in school or in a previous job and how you solved it.
Example of a potential answer: In one of my business classes, I was required to work cooperatively with another student to do research on a specific topic and do a presentation to the class. However, the other student blew off meetings and put no effort into the project. I finally spoke to this student after class and explained my frustration with this situation. I discovered this individual was working two jobs and going to school full-time. We solved the problem by choosing a meeting time and location that would better accommodate his schedule.
Tell me about a time when you had to use organizational skills. What were the results?
Example of a potential answer: Two years