Learner Name: Stacy Dugdale
Tutor Name: Joanne Child
Course code: F309/M021
Programme: Principles of Business and Administration
Programme start date: 16/02/2015
Expected end date: 31/07/2015
Time spent with learner on this occasion: 1:15
Cumulative time spent with this learner: 3:20
Unit 2: Principles of providing administrative services
Assessment Type: Assessment of evidence
Status: Unit 2 Achieved
Currently on target: Yes
Unit 3 due to be resubmitted before: 24/04/2015
Section 1 – Understand how to make and receive telephone calls
Q1 – You have completed the table as requested with descriptions of at least two different features of a telephone system and how / when they would be used.
Q2 – You were then asked to prepare a brief report advising how to follow organisational procedures when making and receiving telephone calls and the purpose of giving a positive image of yourself and your organisation when making and receiving telephone calls which you fully completed.
Well done on successfully completing Section 1 of this assessment.
Section 2 – Understand how to handle mail
Q1 – Firstly, you briefly explained the purpose of correctly receiving, checking and sorting mail and packages (both incoming and outgoing) as requested.
Q2 – You correctly completed the table giving at least two examples of internal and at least two examples of external services that are available to organisations.
Q3 – You also clearly described two methods that you can use to calculate postage charges for mail and / or packages.
Well done on successfully completing Section 2 of this assessment.
Section 3 – Understand how to use different types of office equipment
Q1 – You clearly described the main types of equipment found in offices and how they are used, including examples of at least three different types of office equipment.
Q2 – You also explained the purpose of following manufacturer’s instructions when using equipment.
Q3 – Finally, you explained the purpose of keeping equipment clean, hygienic and ready for the next user.
Well done on successfully completing Section 3 of this assessment.
Section 4 – Understand how to keep waste to a minimum in a business environment
Q1 – You successfully explained why waste should be kept to a minimum in a business environment.
Q2 – You also identified at least two main causes of waste in a business environment.
Q3 – Finally you described at least two ways of how can you keep waste to a minimum in a business environment.
Well done on successfully completing Section 4 of this assessment.
Section 5 – Know how to make arrangements for meetings
Q1 – Firstly you fully completed the table by listing at least two different types of meetings and describing the main features of each type of meeting.
Q2 – You were then asked to consider when arranging a meeting what sources and types of information are typically needed and how should meetings be arranged which you answered fully.
Well done on successfully completing Section 5 of this assessment.
Section 6 – Understand procedures for organising travel and accommodation arrangements
Q1 – You correctly explained the purpose of confirming instructions and requirements for business travel and accommodation.
Q2 – You successfully completed the table outlining the main types of business travel and accommodation arrangements that may need to be made and the procedures that should be followed when doing this.
Q3 – Finally, you succinctly explained the purpose of keeping records of travel / accommodation arrangements in a business environment.
Well done on successfully completing Section 6 of this assessment.
Section 7 – Understand diary management