Statewide Development Corporation has built a very large apartment complex in Gainesville, Florida. As part of the student-oriented marketing strategy that has been developed, it is stated that if any problem with plumbing or air conditioning are experienced, a maintenance personnel will begin working on the problem within one hour. If a tenant must wait must more than one (1) hour for the repair person to arrive, a $10 deduction from the monthly rent will be made for each additional hour of time waiting. An answering machine will take the calls and record the time of the call if the maintenance person is busy. Past experiences at other complexes has shown that during the week when most occupants are at school, there is …show more content…
V. Quantitative method/s employed and the solution to the problem:
1. Assumptions: ❖ The repair person is available from 8:00am to 8:00pm during weekends. ❖ Currently, there is only one repair person working on weekends. ❖ If the repair person is free, the work will start immediately after receiving the call. ❖ If the call arrives while the repair person is currently engaged in repairing, the work will start as soon as he finishes his current job. ❖ It will take 2.5 hours for repairs requiring a trip to the supply house (1 hour for the driving, 30 minutes diagnose the problem & 1 hour to install the new part). ❖ We will be simulating 8 days to represent the total number of weekends in a a month. We assume that 6 calls are received each day.
2. Summary of results based on simulating 8 days to represent weekends in a month with 6 calls received per day (please refer to the annex for the complete simulation result):
| |No. of tenants who waited for more than 1 hour|Total Waiting Cost |
|DAY 1 |0 |0.00 |
|DAY 2 |0 |0.00 |
|DAY 3 |0 |0.00 |