Task 1 Essays

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Developing effective communication in Health and Social Care – Task 1

The different types of contexts which are essential whilst in a health and social care environment may include; formal, informal, between colleagues, between people using services and communication with professionals.

Some different forms of communication can include verbal. Verbal communication can be talking to someone and having a conversation with them. Different types of verbal communication can vary all depending on what environment you are in. Professionals showing effective verbal communication skills may have to use spoken words to give a message clearly. For the sender to get a message across they would need to make sure the receiver correctly interprets the words in the message. If the words are not correctly interpreted then confusion can occur in the conversation which may cause the conversation to end. Some more forms of communication can be non-verbal this may be written communication which could include writing a letter to someone. Some more non-verbal communication forms are braille, sign language, expression, eye contact, body language and physical contact. Physical contact could be touching someone’s hand if you know the person or if you are delivering bad news to someone you may want to comfort them without hugging them. Some of these forms can be used if the other person may be unable to communicate in a verbal matter. An example of this would be if you were communicating with someone who was blind. If this was the case then braille would have to be used. Braille can help the person who may be unable to see a letter read the letter. If you are communicating with somebody who is blind you could also use body contact and listening. Body contact could help them know which way to go, it could insure them that you are still there and listening to them. However if a person was deaf then they would have to communicate through lip reading. This would help the person that is deaf because although they may not be able to hear you they can read your lips and keep up to date with the conversation. Also if a person is partially deaf lip reading could help them understand the conversation more if they could only hear little bits of it. Sign language is a good form of communication to use when trying to communicate with somebody who is deaf because it could be what they are taught and it could help them with communicating in the future. Facial is expression is an important form of communication as it can inform someone who may be deaf or is finding it difficult to hear the conversation (if you are in a loud crowded place) to understand what is being said, and in what context. Makaton is a type of language which is used for a person who may not be able to speak or communicate efficiently. It helps the person communicate in a way which may be easier for them and the person they are communicating with. Jargon can be used in work places. It abriviates things so they are more understandable. An example of jargon would be that in on office environment a Vice President may be known as a VP. Another example of jargon that may be used in a health and social care environment would be AHSN which stands for Academic Health Service Network. If jargon is used in a speech to a large group of people who may not have complete understanding of what you are talking about then you may have to explain what the different types of jargon means that you used when you were communicating with them.

Interpersonal interaction can be communication between two or more people. It may include speech, first language, dialect, slang, jargon, facial expression, touch and many more. Speech is essential to be used in a health and social care environment as it can make it easier for you to communicate with one person or a larger group of people. Dialect is also important in a work environment as it can help different types people from different cultures have better
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