Increasing Staff Motivation and Satisfaction
MGMT 591: Leadership and Organizational Behavior
Professor Brett Gordon
December 17, 2012
The organization that will be the topic of discussion in my final project paper is Georgia Health Sciences Universities (GHSU), Georgia Correctional Healthcare (GCHC) division. GHSU is both a hospital and teaching institution based in Augusta, Georgia. GHSU was founded in 1828. Georgia Health Sciences University is home to the Medical College of Georgia, the 13th-oldest continuously operating medical school in the United States and the third-oldest in the Southeast. GHSU also has more than 2,400 students in five colleges: the Medical College, Allied Health Sciences, Dental Medicine, Graduate Studies and Nursing. Students come from most of Georgia’s 159 counties. Aside from being a teaching institution GHSU has several different divisions, such as GCHC. “Georgia Correctional HealthCare (GCHC) is the division of the Georgia Health Sciences University that provides high quality health care to over 60 facilities throughout the State for the Georgia Department of Corrections. GHSU is one of the leading hospitals and Colleges in the state of Georgia. They have several different divisions and employees on their payroll that they must insure are motivated and satisfied with their jobs. The primary focus is to increase the job satisfaction of the employees not located on the main campus of Georgia Health Sciences, without disrupting the job satisfaction of those current on campus. A workable solution to get the employees more motivated would be to Motivating employees to work more productively and to be happier while doing it is a stiff challenge for even the most seasoned manager. Human behavior specialists indicate that the best way to avoid motivation and laziness problems is to assess potential employees carefully by way of personality testing. The solution to motivating employees most began at the top. Top level management must set specific goals, and trust your employees to reach them. They must also set goal that they can achieve. Another solution to motivating employees is to Reward top performers publicly and meaningfully. Inc. magazine suggests that letting employees share in success keeps them happy and motivated. It also increases the work ethic of those who aren't top performers. (www.incmagazine.com) “Motivation can solve three types of performance problems: 1) people are refusing to change; and/or 2) allowing themselves to be distracted and not persist at a key task; and/or 3) treating a novel task as familiar, making mistakes but not investing mental effort and taking responsibility because of overconfidence.” (Clark, 2003) Job satisfaction is in regard to one's feelings or state-of-mind regarding the nature of their work. Job satisfaction can be influenced by a variety of factors, the quality of one's relationship with their supervisor, the quality of the physical environment in which they work, degree of fulfillment in their work, etc.
Structure of Georgia Correctional Healthcare Organizational Behaviors
The term Organizational behavior is “a field of study that investigates the impact that individuals, groups and structures have on behavior within an organization. It is an interdisciplinary field that includes sociology, psychology, communication, and management; and it complements the academic studies of organizational theory and human resource studies. (Schermerhorn, 2011)
Organizational structure is the framework around which the group is organized, the underpinnings which keep the coalition functioning. GHSU, GCHC must structure employee compensation in a way that the employees' (on or off campus) goals are aligned with goals of the organization. According to Jenette Nagy, author of Community Tool Box, organizational structure is the operating manual that tells members how the organization is