Human Resource Management 3-4
Projected Future Trends 5
Effective Customer Service Technology Management 6
Social Media 7
Ethics and Social Responsibility 8-9
Website Summary 10-11
This project is to help me reach the career path from where I am now to Director of Human Resources in the hospitality industry. Diverse defines the hospitality industry.
Human Resources Management
Human Resources Management includes enforcing labor and wage laws regarding pay and break periods. Ensuring that employees understand, and that supervisors fairly and consistently adhere to the organization's policies and procedures, helps HR protect worker and company alike.
Projected Future Trends
Workers’ compensation claims and litigation will continue to be on the rise, resulting in the need for more proactive human resources management of safety in the workplace.
Effective customer Service technology management
It is well documented that the hotel industry has tended to fall behind in technological advances, opting more for labor intensive operations and service delivery. Therefore, it is perhaps now more important than ever for hotels to make use of technology as a means to provide better guest service quality and increased satisfaction.
Human resource directors have the difficult job of weeding out hundreds of applicants for a single position. They use any means available to carve the candidate pool down to the dozen applicants that are worth interviewing. And because social media is such an integral part of our lives, HR managers naturally turn to Twitter, Facebook, LinkedIn, and Google to find out more about candidates. HUMAN RESOURCE MANAGEMENT
Human Resources Management includes enforcing labor and wage laws regarding pay and break periods. Ensuring that employees understand, and that supervisors fairly and consistently adhere to the organization's policies and procedures, helps HR protect worker and company alike. Human resources management is important to every company.
Planning: This step involves mapping out exactly how to achieve a particular goal. Say, for example, that the organization's goal is to improve company sales. As the manager I first needs to decide which steps are necessary to accomplish that goal. When the plan is in place, I can follow it to accomplish the goal of improving company resources.
Leading: As the manager I need to do more than just plan, organize, and staff my team to achieve a goal. I must also lead. Leading involves motivating, communicating, guiding, and encouraging. It requires the manager to coach, assist, and problem solve with employees.
Staffing: After I discerns my area's needs, I may decide to beef up my staffing by recruiting, selecting, training, and developing employees.
Controlling: After the other elements are in place, my job is not finished. I needs to continuously check results against goals and take any corrective actions necessary to make sure that my area's plans remain on track.
Organizing: After a plan is in place, I need to organize my team and materials according to the plan. Assigning work and granting authority are two important elements of organizing
PROJECTED FUTURE TRENDS
The present day’s world-class hotel customer represents the full spectrum; business, recreational, adventure, independent, family, romance and celebrity. Customers in today’s global village have become more desirous of authentic, bespoke experiences. Hotels need to build up their brands; most are using social media and many other ways to build their brand. Some operators have responded by creating boutique hotel brands within sub brands. This has been particularly