This is an Act that manages the sale of goods that are bought and sold in UK, and the permanent contract between both groups. The contract of sale states that the transfer of goods from a seller to a buyer is completed through a money agreement - this is the price.
Goods must determine a level of satisfactory quality for the price that the consumer/customer is willing to pay. And meeting the description and relevant details at time of the purchase. These details might include the level of expectation that an item may generate, e.g, second hand goods will provide much less expectation than a brand new product which will have a much higher expectation of the quality of the goods and will cause concern about expectation if it has a fault.
Goods should be suitable for purpose, i.e - they are able to carry out the purpose for what they were designed and created to do. A seller should reveal the purpose of their goods and they have a responsibility to make sure that they achieve that purpose.
The Sale of Goods Act amendment in March 2012 states that if the product is faulty within the first 6 months of purchase, the consumer is entitled to assume that it was sold to them with the fault present. This means that the goods were not of a reasonable and acceptable standard at the time of purchase and the seller is in breach of their statutory and contractual commitments, according to the Act protecting customers through their statutory consumer rights.
Back to the original Act of 1979, these consumer rights covers anyone who buys faulty goods becomes entitled to a free refund, replacement or repair service, and the responsibility falls on the retailer to provide this.
Consumer Protection from unfair trading regulations 2008
There are three main sections in the Consumer Protection from Unfair Trading Regulations.
These are as follows:
The general ban on unfair commercial practices
Misleading and aggressive practices which are assessed in light of the effect they have, or are likely to have, on the average consumer
The Black List which contains the list of those practices which are unfair and therefore banned The Consumer Protection from Unfair Trading Regulations offer protection against traders who bargain with the truth, or miss out key information that you might need to make an informed decision. Traders must make sure the information is provided in a fitting manner - and not so late that it's of no use to you.
It's considered misleading if a trader does any of the following:
excludes material information that the average consumer needs, according to the context, to make an informed purchase decision hides or provide material information in an unclear, unintelligible, ambiguous or untimely manner fails to identify the commercial intent of the trading practice if not already obvious from the context
Companies are not allowed to use misleading or underhand tactics to get you to part with your cash. Misleading actions include advertising goods that don't exist.
Sales tactics can greatly influence a consumer's decision. Traders who fail to take no for an answer, refuse to leave until a contract is signed or use threatening behaviour will be committing an offence.
A practice is considered aggressive if the average consumer’s freedom of choice or conduct is significantly impaired.
Consumer Credit Acts 1974 and 2006
The 2006 Act mainly amends the Consumer Credit Act 1974, which is the law controlling the permission of, and other controls on, traders concerned with the delivery of credit or the supply of goods on hire or hire-purchase to individuals and with the regulation of transactions concerning that provision