The Importance Of Keeping Inline

Submitted By RedHoodJT
Words: 406
Pages: 2

just a few ideas, we all need to be on the same page, there are to many things that we are trying to keep inline but its always getting changed by somebody else.

Advisor's if they have a late customer they need to let the cashier know ahead of time not let them know when were closing or after we have closed, also having to wiat for there customer to show up and pick up there car, customers should know when we close, and advisores should let them know to be here at least 30 minutes before we close... not call them at closesing time and just say we will wait for them and dont even ask or tell us...or see of the customer will make a payment of the phone.......... no communication

the shuttle, if not mistaken we have a milage limit of 15 miles, customer are getting told we can drop and pick them up anywhere they need to go, so we either need to stick to the limit or not have one, beacuse this is getting out of hand,, we tell a customer it to far but the customer will tell us the advisor said you take me and pick me up.....makes us look stupid--- reminder courtesy shuttle we can not always be there when they want, but will do out best

TIME MANAGEMENT- seems there is none... seems where always overbooked at the end of the day but still keep taking them,i know service does not want to turn people down but there needs to be some kind of cut off time and not takeing cars in 5 minutes till closing or 10 minutes after ( and this happens alot) so of course thst leads to, late